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The Iowa Clinic Operations Director (Full-Time) in West Des Moines, Iowa

Operations Director (Full-Time)

Leadership/Management West Des Moines, Iowa



Works closely with clinic and organizational leadership, to achieve regulatory compliance and meet organizational goals. The role has responsibility for program/service planning and development, financial performance, technical management, strategic planning and execution, process improvement, service excellence and patient satisfaction, The director ensures that the operations of all departments/clinics within the service line reflect the mission and values of the organization.This position requires high level communication and customer service skills to establish and enhance positive relationships with physicians, staff, clinic leaders, colleagues, patients and others.Bachelors degree in business or health care related field required. Masters degree preferred. 3-5 years of supervisory experience required.Working knowledge of CPT coding, budgeting, staffing, clinic workflow, word processing and spreadsheet computer software programs required. COVID-19 Vaccine required.Essential Functions:

  • In collaboration with the physicians, assumes overall accountability for maintaining high quality, cost effective services within budgetary guidelines.

  • Develops annual operating and capital budgets, authorizes expenditures and monitors financial performance. Takes corrective action when appropriate to maintain control of financial resources

  • Analyze operations to evaluate performance of a departments or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, growth opportunities, increase efficiency or policy change.

  • Directs the collection of data using various data collection

  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives

  • Establish objectives and evaluative or operational criteria for units they manage.

  • Participates in strategic and long-range planning for each department/specialty.

  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical and other personal in compliance with Human Resources policies and procedures.

  • Approves, or oversees approving of, employee worked hours and forwards employee and physician payroll information to Human Resources for processing

  • Direct or conduct recruitment, interviewing, hiring and training of personnel.

  • Establish work schedules and assignments for staff, according to workload, space and equipment availability. Monitor the use of staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

  • Consistently interprets, applies and follows Human Resource and Service Line policies and procedures.

  • Assumes accountability for enhancing own knowledge through professional associations, journals, workshops, in-services, etc. to pro-actively keep updated on potential issues affecting the Service Line. Maintains awareness of applicable laws and/or regulations and remains current on changes. Recognizes implications of applicable laws and/or regulations to the Service Line and implements or recommends courses of action to ensure

  • Promotes a positive, professional image of the Service Line and The Iowa Clinic both internally and externally.

  • Promotes positive interpersonal relations and serves as a role model with all personnel.

  • Maintains awareness of own safety in carrying out duties and responsibilities. Adheres to universal precautions and infection control policies and procedures.

  • Maintains confidentiality of all patient and corporate/physician financial information. Uses discretion in patient interactions.

  • Develop and implement organizational policies and procedures for the facility or medical unit.

  • Manage change in health care delivery systems, such as work restructuring, technological innovations that shifts in the focus of care.

  • Assist in planning and implementation of key organizational strategic initiatives.

  • Regularly attends Operations meetings and other meetings as applicable.

  • Works in teams as well as coordinates and facilitates teams.

Why Work at The Iowa Clinic?

At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. By applying customer service core values of friendliness, respect, ownership, service excellence and teamwork, we create a work environment where each individual can contribute and excel.

The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa’s largest health insurer.

We also offer competitive benefits – including one of the most generous 401(k) employer profit sharing programs in the metro!