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BrightStar Care Home Health Scheduler in West Des Moines, Iowa

Are you looking for a leadership position in the home care industry where you can make a difference in people’s lives? Do you want to work with a team that is dedicated to delivering excellence and that truly cares about making you a success? Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. We are proud to offer you the opportunity to pursue your passion and with the recognition and benefits you deserve. What’s in it for you: Joining a team dedicated to doing what’s right for customers and employees in the West Des Moines area!! You’ll also be eligible for health insurance, dental, vision, 401k plan, weekly pay, paid time-off and many other perks we’d love to discuss with you further! Responsibilities * High volume scheduling coordinator and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. * Strong sense of customer care relations – effectively manages the customer care procedures and serves as point of contact for client/customer relations * Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies * Assists in the development of organization goals and agency performance improvement activities * Administers agency policies and procedures * Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care * Supervises, educates and coaches other field personnel, as directed by the Director of Nursing * Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities * Assures proper maintenance of clinical records in compliance with local, state and federal laws * Assures compliance with all local, state and federal laws * Participate in On Call rotation What you’ll need: * Minimum of 1 year experience experience in scheduling care coordinator is required in home health care setting * Strong sense of customer service * Knowledge of HIPAA and healthcare office regulations. * High School Diploma required * Flexibility and good time management skills A MUST * Excellent organization, planning, and project management skills. * Valid driver’s license; valid state required proof of auto insurance. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or the basis of disability or any other federal, state, or local protected class. We are Independently Owned and Operated