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UnityPoint Health Patient Service Coordinator in Waterloo, Iowa

UnityPoint - Allen Hospital

Part-Time: 24 hours week; evening/weekend/holiday rotation

The Patient Service Coordinator serves as a member of the healthcare team as an organized, efficient colleague with expertise communicating to customers, family members, physicians, providers and healthcare team members. Emphasis is placed on creating a culture to customer focused service where the actions of every associate leave the patient or visitor with a belief that Allen Hospital is focused on: 1. Serving them before they ask for assistance (initiative) 2. Helping each other (teamwork) 3. Acknowledging concerns (empathy) 4. Respecting privacy and dignity (courtesy) 5. Explain what is happening Coordinates and provides administrative support for nursing staff under the direction of the Nurse Manager. Supports the delivery of the department’s services. Contributes to the overall goals of Maternity Unit which in turn ensures high quality patient care.

Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work. 

  • Responsible for patient and guest relations rounds; completing all state mandated programs such as hearing screens, birth certificates, congenital heart screen and paternity affidavit.

  • Responsible for setting up circumcision. Preparing procedure and assisting medical staff.

  • Communicates with nursing staff, signaling nurse response to fetal monitor alarm. Responds to call lights in person when appropriate or by phone.

  • Helps coordinate patient transfers between other hospital locations.

  • Obtain Notary certification within 6 months of hire.

  • Minimum of 2 years secretarial or comparable work experience or equivalent education.

  • Internal applicants within Allen, with 2 years of demonstrated and documented experience of exceeding the performance expectations in patient care and living our values, may be considered.

  • Use of usual and customary equipmentused to perform essential functions of the position.

  • Ability to read, write and speak English.

  • Excellent telephone manner, respect for confidentiality.

  • Ability to work for a large multitude of the management team and physicians.

  • Demonstrates ability to work on several projects simultaneously, function effectively with disruptions and work independently.

Requisition ID: 2022-106414

Street: 1825 Logan Ave

Name: 2520 UnityPoint Health Allen Hospital

Name: Maternity Unit -OB/GYN- Logan

FTE (Numeric Only; Ex. 0.01): 0.6

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Days/Evenings/Weekends

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