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Job Information

Trinity Health Admissions Supervisor - Full-time - Days in Waterloo, Iowa

Employment Type:

Full time



Position Purpose:

Supervises the day-to-day operations of the Admissions department. Which includes but not limited to: Time keeping, education, auditing, and overseeing staff to ensure exceptional customer service.

What you will Do:

  • Facilitates resolution of issues.

  • Assists in developing, implementing, and monitoring a quality improvement plan that is reviewed and revised annually or as needed for CQI.

  • Assures actions and decisions are consistent with the mission, vision and values of MercyOne.

  • Manages change by educating team members to accept and acknowledge change, leading others through it with a positive outlook.

  • Assists in assuring new employees are oriented to department, job and assuring competency tests are completed and at a level of accuracy consistent with departmental goals.

  • Serves as the knowledge expert and education resource for staff.

  • Maintains a safe working environment and practices safe working habits.


1.0 FTE; 80 hours per two week pay period; typical hours are 8:00am-4:30pm but will vary depending on need of department; will include a call rotation.

Minimum Qualifications:

  • 2 years post-high school education, preferably in Medical Secretary Program.

  • Minimum 3 years medical office experience.

  • Ability to convey positive image and communicate tactfully and professionally with staff, patients, and the public.

  • Ability to articulate hospital policies and regulations.

  • Ability to work with diverse groups of people and to work under pressure.

Position Highlights and Benefits

 We care about your well-being, both physical and mental, which is why our benefit package includes:  

  • Wellness programs 

  • Personalized health, dental, and vision insurance plans.

  • Paid time off 

  • Long- and short-term leave 

  • Retirement planning 

  • Life insurance coverage 

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

  • MercyOne Waterloo Medical Center ( , an Area Level III Trauma Center and an accredited chest pain center

  • MercyOne Cedar Falls Medical Center, ( Community Level IV Trauma Designation

  • MercyOne Oelwein Medical Center ( , Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran