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Mississippi Valley Regional Blood Center Medical Technologist/ Medical Laboratory (Must be Certified) - Customer Relations Coordinator in USA ● Ottumwa, Iowa

Medical Technologist/ Medical Laboratory (Must be Certified) - Customer Relations Coordinator

Davenport, IA, USA ● Madison, WI, USA ● Ottumwa, IA 52501, USA ● Peoria, IL, USA Req #2259

Friday, March 22, 2024

ImpactLife is the exclusive provider of blood products and services to our partner hospitals in Illinois, Iowa, Missouri and Wisconsin. The blood center is based in Davenport, Iowa, where ImpactLife's testing, processing, and primary distribution center of blood components is located. ImpactLife is a not-for-profit 501(c)(3) organization.

ImpactLife is looking for a full-time Medical Technologist/Medical Laboratory Scientist -   Customer Relations Coordinator to join our Blood Banking team .  The Customer Relations Coordinator is responsible for providing on-going client support and engagement by developing existing client relationships and identifying new service hospitals in the areas of transfusion education, utilization , and optimization of transfusion services and practices within the ImpactLife service territory. 

Responsibilities Include:

  • Represent and support Blood Center perspective for projects and changes that impact hospitals i.e., in areas of appropriate product usage, inventory management and compliance with regulatory processes to support Blood Center from science, technical and economic advantage.

  • Develop and implement community-based transfusion safety program to improve blood management by coordinating quality assessment and improvement processes/projects.

  • Serve as clinical education resource to promote safe and effective transfusion therapy and advances in technology to improve patient safety.   May provide regulatory support in conjunction with Blood Center Quality department.

  • Provide continuous communication to distribution department and Blood Center leadership regarding customer-based concerns or product concerns to ensure proper response and customer satisfaction.

  • Assist with forecasting and development of marketing/customer goals, both short-term and long-term, to support strategic growth initiatives.

    What's in it for you:

  • Highly competitive salary, which increases significantly with experience and education.

  • Comprehensive benefits packages including; Medical, Prescription, HSA, Dental, Vision, Life Insurance, 401k, EAP and more .

  • Generous time off program.

  • An opportunity to be part of a dedicated team that makes us a recognized leader in the blood center industry.

  • Ability to work from hom e most days. Employees must live within regular commu ting distance from an ImpactLife office in Peoria, Illinois, Davenport or Ottumwa Iowa, or Madison, Wisconsin.

    What you need to bring :

  • Minimum of 2 years’ experience/knowledge of transfusion practices and the administration of blood  component products is preferred. 

    Attention to detail, excellent communication skills, and a team player.

  • Bachelor’s degree in science or related field is preferred.

  • MT (ASCP), MLS, MLT, SBB, or equivalent required.


Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Other details

  • Job Family 02A

  • Pay Type Salary

  • Min Hiring Rate $58,240.00

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