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UnityPoint Health Medical Secretary-PACE in Sioux City, Iowa

UnityPoint-St Luke's PACE facility


M-F 8am- 4:30pm

Under supervision of the PACE Business Manager, will perform secretarial duties for Siouxland PACE utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, entering authorizations, compiling reports, and handling outside correspondence including consultation reports.

PACE stands for Program of All Inclusive Care for Elderly. PACE is a health and human services program designed to serve elderly individuals in their own homes, similar to a Medicare Advantage plan.

Learn more about PACE at Siouxland PACE | UnityPoint Health - Sioux City, Iowa.

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at

Care Coordination

  • Coordinates with PACE providers and participant on any outpatient services or referrals to outside specialty providers. Submits appropriate information to outside providers.

  • Schedule and confirm participant diagnostic appointments, surgeries and medical consultations (All outside medical appointments and procedures.)

  • Maintains the authorization system with all appointments, cancellations, dates, etc.. Also works the non-authorized pend report as instructed.

  • Coordinates with transportation and IDT regarding appointments.

  • Utilizes Siouxland PACE third party authorization system to authorize all external appointments and communicates those authorization numbers to the external providers. Completes EMR tasks within time framed required.

  • Attends Interdisciplinary Team meeting to communicate appropriate information regarding medical procedures/appointments for participants.

  • Processes and tracks physician supplemental orders to assure timely paperwork.

Customer Service

  • May serve as backup for Front Desk Receptionist where duties could include receiving incoming phone calls and relaying them to appropriate personnel, utilizing voice mail system and overhead paging, greeting and screening visitors to Siouxland Pace and notifying appropriate personnel of their arrival.

  • Uses a professional approach with all participants, families, staff and the general public.

  • Processes and tracks physician supplemental orders to assure timely paperwork.

  • Obtain medical information for clinical staff to review regarding specialty provider visits.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school diploma or GED.

Certified Medical Assistant


Minimum of one year medical office experience required. One year experience serving the elderly population


Valid Driver’s License

Valid Auto Insurance

Certificated Medical Assistant or equivalent medical certification


Communication skills written and verbal, planning and organizing, prioritizing, problem assessment and problem solving, information gathering and information monitoring, attention to detail and accuracy, flexibility, adaptability, customer service orientation, teamwork.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2022-111776

Street: 1200 Triview Ave

Name: 7520 UnityPoint Heath SC St Lukes

Name: PACE Administration

FLSA Status: Non-Exempt

Scheduled Hours/Shift: M-F 8- 4:30

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