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Mahaska Health Partnership Scheduling Specialist 7:30A-4:30P in Oskaloosa, Iowa

The Scheduler is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the MHP Medical Group.

 Responsible for daily patient scheduling.

 Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.

 Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and

accuracy.

 Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or

issues regarding patient scheduling immediately.

 Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.

 Participates in process improvement activities to achieve organizational and department goals.

 Must be able to perform the physical demands of the job.

 Maintains regular and reliable attendance.

 Manages auto-reminder call program.

 Responsible for all specialty clinic incoming phone calls, including General Surgery, Podiatry, Orthopaedics, Pain Management, Allergy, and Occupational Health calls

 Responsible for managing incoming specialist referrals

 High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.

 Demonstrated problem solving and planning skills

 Ability to instruct personnel; both professional and non-professional

 Excellent collaboration and management skills with key internal and external stakeholders

 Ability to communicate effectively (oral and written) at al levels of the organization

 Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

 Previous Clinic experience preferred

Requisition ID: 2022-1211

External Company Name: Mahaska Health Partnership

External Company URL: www.mahaskahealth.org

Street: 1229 C Ave E

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