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AIDS Healthcare Foundation Community Service Navigator in Oakland, California

Amazing opportunity at WORLD!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, WORLD is the place for you!

Women Organized to Respond to Life-threatening Diseases (WORLD), an affiliate of AIDS Healthcare Foundation, is a diverse organization for, by, and about women living with, and at risk for, HIV/AIDS. WORLD improves the lives and health of women, girls, families and communities affected by HIV through peer-based education, wellness services, advocacy, and leadership development. We envision a world where women, girls, and families affected by HIV and AIDS have the tools, support and knowledge to live healthy and productive lives with dignity. Our vision is rooted in a commitment to human rights and wellness with the understanding that this includes freedom from violence; access to housing; quality healthcare; food security; physical, spiritual and emotional wellbeing; education and economic justice.

The Community Service Navigator is responsible for projecting and integrating the Mission and Core Values of WORLD and the AIDS Healthcare Foundation (AHF) within and outside of the organization. The Community Service Navigator will be responsible for assisting with the engagement, education, and vaccine navigation components of the HRSA Local Community-Based Workforce to Increase COVID-19 Vaccine Access.

Essential Duties & Responsibilities

Includes the following. Other duties may be assigned.

Community Service Navigator:

  • Initiate and maintains regular contact with community members who are in need of referrals for support services

  • Actively link and guide community members with information and strategies on how to access COVID-19 vaccine services and other needed services (i.e. housing, counseling, medical, etc.)

  • Assists client to navigate the medical care system and schedules client doctors’ appointments when neessary

  • Aid with vaccine scheduling, including sending reminder texts and providing transportation assistance if needed

  • Provide follow-up services to community members ensuring they are in care and attending all necessary appointments

  • Assist other project staff in linking patients to resources related to COVID-19 vaccine access and treatment

  • Work with program personnel providing information on, identifying and addressing barriers to accessing services COVID-19 vaccine services

  • Maintains concise documentation and program notes in the client records according to departmental standards using a computerized information system

  • Maintains the programs resource directory to assist with ease of referrals

Participation in Meetings/Committees

  • Attends meetings as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.

Education and /or Experience

Associate (A.A) or Bachelor’s degree ( B.A.) in public health from a four -year college or university, or other Health Care Administration and Operations related field and /or two to four years related experience and /or training, preferable in non-profit and /or health care environment or equivalent combination of education and experience. Experience in working human services provision at community agencies, healthcare settings, and functional knowledge related to COVID-19 as well as HIV/AIDS is plus. Familiarity with service options available to support and empowerment patients. Knowledge of harm reduction, healthy coping, and steps for networking with providing preferred. Knowledge of criminal justice systems, abuse, and mental health is preferred. Bilingual preferred but not required.

Computer/Software Skills & Abilities

  • To perform this job successfully, an individual should have intermediate knowledge of Microsoft Word, Excel, Outlook, Power Point and Adobe Acrobat Reader.

  • Knowledge and expertise with web-based applications like Google and other search engines

  • Conducts professional use of company e-mail.

We at WORLD/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Req No: 2021-13975

External Company URL:

Street: 389 30th Street