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Job Information

Trinity Health Customer Service Technician - DME - PRN in Mason City, Iowa

Employment Type:

Part time


Day Shift


Position Purpose:

The customer Service Technician delivers and maintains home medical equipment.

What you will Do:

  • Schedules deliveries with customers and makes phone calls prior to delivery.

  • Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.

  • Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service.

  • Communicates to client pertinent Mercy Home Care services and billing information.

  • Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, and documents patient notes.

  • Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.

  • Maintains company vehicle to be clean and in good working order. Documents vehicle maintenance.

  • Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.

  • Records lot numbers (when required) into computer system/spreadsheet for regulatory compliance. Enters preventative maintenance of serialized equipment into HME software system.

  • Reports client non-compliance with prescribed equipment to manager for appropriate follow-up as well as any environmental concerns in the client's home.


PRN/ As Needed

Minimum Qualifications:

Education [formal]:

  • High School diploma or GED required.

  • Previous home care and/or delivery experience, preferred.

  • A minimum of one-year recent general work experience required.

  • Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.

Position Benefits and Highlights:

  • Education Assistance offered

  • Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

  • Competitive wages; including weekend and night differentials

  • Generous paid time off program

  • Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center ( is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center ( is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran