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Trinity Health Customer Service Technician - DME - Full Time Days in Mason City, Iowa

Employment Type:

Full time


Day Shift


Position Purpose:

The customer Service Technician delivers and maintains home medical equipment.

What you will Do:

  • Schedules deliveries with customers and makes phone calls prior to delivery.

  • Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.

  • Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service.

  • Communicates to client pertinent Mercy Home Care services and billing information.


(Full time; Days; Weekend/Holiday Rotation; Etc.)

Minimum Qualifications:

A. Education [formal]:

  • High School diploma or GED required

B. Experience:

  • Previous home care and/or delivery experience preferred with demonstrated competency.

  • One to two years recent general work experience required.

C. Special Skills and Competencies:

  • Ability to work with patients and families with diverse opinions, diverse religious and cultural ideals and values.

  • Ability to work autonomously with minimal direction and be accountable for practice.

  • Must be able to function professionally in a client's home where conditions may be less than desirable

  • Current motor vehicle driving license, and ability to travel to client's residences required.

  • Ability to work evenings, weekends, and take call.

  • Requires the willingness to work any assigned eight-hour schedule, overtime, and rotating on-call duty as scheduled.

Position Highlights and Benefits:

  • Education Assistance offered

  • Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

  • Competitive wages; including weekend and night differentials

  • Generous paid time off program

  • Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center ( is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center ( is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran