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Sonendo, Inc. Community Forum and Social Coordinator in Laguna Hills, California

Sonendo, Inc. is a pre-IPO, venture-backed company with a unique mission to lead the transformation of dentistry through Sound Science®. We are currently building a high-performance team with a passion for creativity and innovation that is committed to collaboration and integrity. We believe our success is based on developing disruptive technologies and we strive to achieve excellence in our products and services by attracting energetic, entrepreneurial individuals who are committed to this vision.

We have an exciting role as Community Forum and Social Coordinator. This position will support the online GentleWave Community and its native application, as well as social listening / communicating across social platforms (Instagram, Facebook, LinkedIn, Reddit, etc.)

Duties and responsibilities include, but are not limited to:

  • Champion and manage the GentleWave community driving conversations, participation and engagement.

  • Drive and grow new user downloads and registrations.

  • Develop new ways to re-engage inactive community members.

  • Be the in-house expert and point-of-contact for the community platform technology and continue its refinement, development, maintenance and daily operations.

  • Interact with clinician community members on forum related requests.

  • Work with internal stakeholders and core contributors to answer community questions on discussion forums.

  • Communicate community feedback to internal stakeholders, providing insights, updates and guidance on ways to engage with the community.

  • Track and provide metrics. Develop and report KPIs to measure success over time.

  • Host a variety of online activities (ask the experts, hangouts, etc.) to increase engagement, drive awareness and foster connections among GentleWave clinicians.

  • Social listening across various channels to generate insight, fuel conversations and engage when appropriate.

  • Respond to comments and general queries via social media in a timely manner.

  • Route technical inquiries originating from social accounts to proper internal stakeholders for timely response.

  • Content calendar and production coordination.

  • Assist developing and executing email marketing campaigns.

  • Bachelor’s degree in Marketing or related field.

  • 2-4+ years of related community management experience building, managing, supporting and scaling online communities.

  • 1-2+ years of social media management.

  • Deep understanding of social media channels and online communities.

  • Ability to compile, review, and determine logical conclusions or recommendations based on data and information which is varied in content and format.

  • Demonstrated written and verbal communication skills and decision-making abilities.

  • Excellent interpersonal skills to work effectively with people at all levels.

  • Ability to adjust to changing priorities and handle multiple projects at once.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is primarily sedentary and employee may be required to sit for extended periods of time. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, scanners, copiers, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Some light lifting may be occasionally required.

ID: 2021-1657

Street: 26061 Merit Circle, Suite 102