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Veterans Affairs, Veterans Health Administration Pharmacy Technician (Outpatient) - Recruitment Incentive Authorized in Iowa City, Iowa

Summary The Outpatient Pharmacy Technician will be assigned on a rotation basis to various positions, including pharmacy call center, outpatient pharmacy inventory management, non-sterile compounding, controlled substance management, as well as medication preparation and shipping. The technician must have an extensive knowledge of pharmacy policies and procedures and the use of specialized equipment. Responsibilities Duties include, but are not limited to: Pharmacy Operations: Operates and maintains complicated pharmacy equipment including robotic automation (ScriptPro). Troubleshoots in the event of equipment or associated software malfunction. Requests service assistance from VA entities or the equipment vendor. Reads and interprets prescriptions for technical accuracy, completes prescription filling process including labeling and batching prescriptions utilizing robotic automation (ScriptPro) when applicable. For those medications and/or supplies unavailable for fill by robotic automation (ScriptPro), technician manually obtains correct medication or material in the proper strength and dosage form, manually counts, pours, and/or measures correct amount of medication, and manually affixes proper label; records required data in robotic automation (ScriptPro) database or on Pharmacy's copy of prescription/order hardcopy when required. Presents completed prescriptions to pharmacist for final verification prior to dispensing. Answers questions from pharmacy and non-pharmacy personnel regarding drug distribution. Assists in total quality improvement activities by participating in medical center and service process assessment and action teams and continually seeks to improve services. Controlled Substance vault responsibilities: Performs inventory, fills prescriptions, maintains all paperwork, files and computer entries. Assures all documentation is completed as required by IG and JCAHO standards. Maintains ordering officer designations to receive controlled substance medication orders from prime vendor. Pharmacy call center responsibilities: Triages phone calls. Phone will be appropriately routed to pharmacists, pharmacy management, and members of medical team, or other areas of the medical center. Assists patients with tele-pharmacy applications including patient orientation to the application. Provides patient education on pharmacy topics such as the requesting refill process, drug information sheets, and relaying judgmental questions to the pharmacist. Processes refill requests from a variety of avenues including refill slips dropped on site, refill slips given over the phone, etc. When appropriate, forwards refill and or renewal requests to the medical care team on behalf of the Veteran. Assists veterans by researching the status of prescriptions, including package tracking, etc. Quality Assurance Conducts monthly medication storage area inspections in inpatient wards and outpatient areas for audit purposes. Completes thorough inspections, documents findings, and shares findings with pharmacy management. Maintains a thorough understanding of VA, USP, Joint Commission and other standards for drug handling and storage and monitor in all areas, taking action to maintain security and integrity of all medications. Work Schedule: Monday-Friday, 8:30am to 5:00pm. Possible weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Recruitment incentive authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. A high school diploma or equivalent; or at least 3 months experience. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with chapter 2, section D, paragraph 5a, this part. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates: Experience. One year experience at the next lower (GS-5) level and must fully meet the KSAs at the next lower level. KSAs for the GS-5 level include: Ability to operate and care for automated dispensing devices and equipment. Knowledge of, and ability to perform, aseptic technique. Knowledge of basic inventory procedures. Knowledge of pharmacy information systems. In addition, the candidate must demonstrate the following GS-6 technical KSAs: Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action. Knowledge of the operation and care of automated equipment. Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents. Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products. Knowledge of policies and procedures for inventory management in specialized areas such as emergency carts. Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders. All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience in your resume may result in disqualification. It is strongly recommended that you write to each KSA in your application package. References: VA Handbook 5005, Part II Appendix G-28, Pharmacy Technician Qualification Standard GS-661, Veterans Health Administration. Physical Requirements: Moderate lifting (15-44 pounds); reaching above shoulder; use of fingers; walking (3 hours); standing (6 hours); both legs required; both eyes required; ability to distinguish basic colors; hearing (aid permitted). Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.