Work in Iowa Healthcare Jobs

Job Information

Johnson County Iowa Case Manager in Iowa City, Iowa

Case Manager


$57,678.40 - $77,147.20 Annually


Mental Health and Disability Services Health & Human Services Building 855 S Dubuque St Iowa City, IA

Job Type


Job Number



Mental Health and Disability Services

Opening Date


Closing Date

7/21/2024 11:59 PM Central

  • Description

  • Benefits

Definition & Duties

Under general supervision, coordinates the intake and eligibility process. Assists the individual using services in obtaining services. Performs functional assessments and social histories. Convenes an Interdisciplinary Team. Facilitates the development of the Individual Service Plan. Establishes meaningful goals. Coordinates, monitors and documents services in compliance with Administrative Rules and other applicable policies and procedures. Measures progress toward goals. Maintains case files, correspondence and all other required data. Mediates conflicts and advocates for individuals using services.

Knowledge of & Ability to

  • Federal, state, and local legislation rules, policies and procedures relative to Case Management

  • Clinical diagnosis and treatments of individuals receiving services

  • Case Management and MHDS network, services, and terminology

  • Principles of choice, empowerment, and community integration

  • Disability related income sources

  • Basic office practices and procedures including record keeping and filing systems

  • English language to include grammar, spelling, sentence structure, and vocabulary; and proofreading skills

Ability to:

  • Follow a professional code of ethics including individual rights, professional and legal issues in providing services

  • Maintain confidentiality and security of protected information

  • Represent Johnson County and perform duties in a professional, responsible and trustworthy manner

  • Understand and apply policies, rules and regulations

  • Exercise good judgment in analyzing situations, answering questions, and interpreting policies

  • Collect data, keep accurate and organized records, and ensure timely preparation of reports

  • Handle multiple tasks and competing priorities

  • Provide customer service that is courteous and responsive

  • Respond effectively during crisis situations

  • Work independently on projects and routine tasks

  • Establish and maintain effective working relationships with individuals using services and their support network, co-workers, supervisors, agencies and members of the public

  • Interact effectively with persons representing widely divergent backgrounds, interests, and points of view

  • Be detail oriented when performing duties

  • Type accurately and use a computer for the purposes of data entry, spreadsheets, word processing, email and the Internet

  • Operate common office equipment such as recording devices, calculators, fax machines, photocopiers, and telephones

  • Handle moderate to high levels of stress, meet established deadlines and solve problems appropriate to the position

  • Communicate effectively both orally and in writing

  • Follow oral and written instructions

  • Have clarity of speech and hearing which permits effective communication

  • Have sufficient manual dexterity to make handwritten notations and which permits moderate use of a keyboard and mouse

  • Have sufficient vision which permits moderate production and review of a wide variety of materials both in electronic and hardcopy forms

  • Lift, move, push and pull up to 10 pounds as needed

  • Stand, sit, squat, kneel ,bend, crouch, twist, reach, and use a step stool as needed

  • Have sufficient personal mobility to complete field work and attend meetings at various county facilities and other locations

  • Work flexible schedule, evenings, and additional time as needed

Minimum Education, Training & Experience & Special Requirements

Bachelor’s degree with 30 semester hours in a human services field (including, but not limited to, psychology, social work, mental health counseling, marriage and family therapy, nursing, education, occupational therapy, and recreational therapy) AND at least one (1) year of experience in the delivery of services to the population groups that the person is hired as a case manager to serve OR an Iowa license to practice as a registered nurse AND at least three (3) years of experience in the delivery of services to the population groups that the person is hired as a case manager to serve.

Special Requirements: Must pass background investigation that satisfies Case Management accreditation approval. Valid driver’s license and insurable under County liability coverage. May require use of private vehicle or equivalent transportation for official county business.

Specific Duties

To be performed satisfactorily with or without reasonable accommodation

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  • Performs intake duties and explains agency services to applicants.

  • Processes applications for services by conducting intake interviews, completing social histories, obtaining necessary assessments and determining eligibility.

  • Identifies alternative funding and assists the individual using services in accessing other financial supports.

  • Provides information regarding available community resources and its natural supports.

  • Convenes and works with the Interdisciplinary Team to identify needs and coordinate the development of the Individual Service Plan.

  • Assists individuals, their families, and their guardians in maximizing their abilities for self-direction by empowering them to achieve the greatest possible degrees of independence.

  • Mediates conflicts between providers, family members, individuals using services, legal representatives, and/or the agency relative to the needs of the individual, as identified in the Individual Service Plan.

  • Requests funding appropriate to identified needs and within established parameters.

  • Coordinates the implementation and monitoring of the Individual Service Plan.

  • Monitors progress toward goals.

  • Initiates discharge planning process to transfer/close cases when services are no longer needed or desired.

  • Ensures compliance with regulatory requirements for incident reporting.

  • Maintains case files and resource files according to established standards.

  • Coordinates Home and Community Based Services (HCBS) according to established waiver criteria.

  • Submits statistical and billing reports.

  • Performs general clerical duties such as photocopying and completing internal forms.

  • Acts as a mandatory reporter, maintaining approved training on child and dependent adult abuse reporting requirements.

  • Attends work-related meetings and professional development training as required.

  • Performs all work duties and activities in accordance with County policies, procedures, collective bargaining agreement, and safety practices.

  • Attends work regularly at the designated place and time.

Resume and cover letter must be attached to online application.

AFSCME - Social Services (


Johnson County


913 S Dubuque St Suite 103 Iowa City, Iowa, 52240





Please verify your email address Verify Email