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UnityPoint Health Emergency Room Clerk-Grundy in Grundy Center, Iowa

Grundy County Memorial Hospital- UnityPoint Health

Nights 7p-7a

Here’s your opportunity to join a high performing team. Grundy County Memorial Hospital is a consistent top performer in patient experience, recognized as one of the nation’s Top 100 Critical Access Hospitals, and is accredited for meeting the highest standards for patient safety and quality of care. Come see why our employees have placed us among Iowa’s Top 150 Workplaces for the past seven years, and a Cedar Valley Employer of Choice!

As an affiliate of UnityPoint Health, GCMH offers competitive pay and benefits, including the new Total Rewards program

Purpose: The Emergency Room Clerk is responsible for assisting nursing staff with direct patient care, answering and transferring phone calls, registering patients and greeting and assisting patients and visitors.

Essential Functions (including, but not limited to):

  • Support the mission, vision, and core values of the organization.

  • Displays professionalism, tact, respect and team effort when working with co workers, and public.

  • Adheres to the hospital policies and procedures and attends mandatory in-services.

  • Able to cope with stressful situations and work independently to perform appropriate quantity of work.

  • This position is responsible for answering and transferring incoming phone calls and greeting and directing patients and visitors to their destinations.

  • Register all in and outpatient services, ensuring the proper papers are signed and distributed. All registrations are completed accurately, to ensure timely billing. Complete insurance verification in EPIC.

  • Responsible for cash box, making change, doing accurate receipts for cash when needed.

  • Assist with transporting patients and specimens to other areas of the hospital.

  • Observes patients for any changes in status and reports changes to the nurse and references patients by preferred name.

  • Provides patient safety by using side rails, safety straps, call lights, and transfer belts.

  • Follows infection control guidelines.

  • Accurately documents information on charts as needed.

  • Assists with cleaning, restocking, requisition of supplies on line.

  • Assists with security by monitoring patient entrances.

  • Assist with general Business Office duties as needed, maintaining a high level of confidentially and professionalism concerning patient’s rights.

  • Maintains communication with patient, family, providers, nurses and support staff.

  • Responsible to clean provider room at provider shift change and clerk work area per housekeeping guidelines. Responsible for cleaning assigned area of ED and ambulance garage as needed.

  • Responsible for all accurate paperwork for patient transfer and admissions to hospital or long term care.

  • Responsible for calling ambulances, Aircare, using Voice Shot to page emergencies and overhead pages.

  • Responsible for maintaining all logs, including but not limited to: Patient Transfer and Admit, Ambulance rotation, Associate Medications, scanning/emailing the admin report and Emergency Department report.

  • Responsible for all hospital associate work comp and needle stick paperwork, assuring completed and distributed accurately.

  • EMTALA – backup provider signature using HPF guidelines.

  • Ensuring quick disclosure on transfer patients is timely and accurately.

  • Every effort has been made to identify the essential functions of this position, however, it in no way implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

  • Able to read, write, and speak English.

  • EMT or CNA certification preferred.

  • BLS certification within 90 days required.

  • Excellent phone skills required.

  • Must possess effective communication skills to interact with patients, co-workers and public.

  • Must be able to multi task and maintain a high level of confidentiality.

  • Basic computer skills, understanding a windows environment required.

  • Must be willing to learn PC competencies as required for position.

  • Knowledge of office equipment including calculators, copiers and fax machines preferred.

Requisition ID: 2022-112521

Street: 201 East J Ave

Name: 2620 Grundy County Hospital

Name: Emergency Services

FTE (Numeric Only; Ex. 0.01): .9

FLSA Status: Non-Exempt

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