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Job Information

Trinity Health Patient Access Rep in FT. DODGE, Iowa

Employment Type:

Full time

Shift:

Description:

Iowa Heart Center

ESSENTIAL FUNCTIONS:

Greets, instructs, and directs all incoming patients and visitors

Assists with completion of registration forms.

Answers incoming calls and provides routine information and directs calls to appropriate area.

Accesses, inputs, and retrieves information via the computer, updates information as needed.

Assists with pre-certification process.

Monitors patient waiting time and maintains patient flow.

Performs billing processes as identified.· Assures completion of all appropriate documents upon check out.

Utilizes appropriate auditing tools according to IHC guidelines.

Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.

Notifies patient of future scheduled appointment.

Collects payments and compiles daily payment log.

Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.

Maintains accurate balance of petty cash.

Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.

May cover other Iowa Heart Center locations as directed.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Acceptable credentialing bodies and certifications include American Heart Association Basic Life Support for Healthcare Providers.

Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

High School Diploma or equivalent.

Computer experience required Prefer at least one year of experience in the medical office setting.

Cardiovascular Medical Terminology class completion within 1 year of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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