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Catholic Health Initiatives Patient Service Rep | Receptionist in Dunlap, Iowa

Patient Service Rep | Receptionist

CHI Health Missouri ValleyDunlap, Iowa

Requisition ID 2022-263081 Employment Type Full Time Department Family Practice Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (6:45am - 5:00pm) Remote No Category Administrative and Clerical


For more than 50 years the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital its ongoing commitment is to keep residents in good health. Through the years CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children teens adults senior citizens friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.

Under direct supervision, the patient service representative is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

Requires knowledge of insurance.


  1. Perform Patient Check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

  2. Answer phone calls and direct them appropriately.

  3. Schedule appointments according to office guidelines.

  4. Obtained accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

  5. Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

  6. Prepare charts for patient appointments making sure all necessary information is complete.

  7. Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

  8. Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.

  9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.

  10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.



Knowledge of insurance authorization/billing requirements.

Knowledge of clinic procedures and regulatory requirement

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

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CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.