St. Luke's Hospital Telecommunications Operator in DULUTH, Minnesota
The Telecommunications Operator is responsible for answering and processing routine and emergency hospital calls. Responsible for answering and processing all answering service calls. Responsible for responding to all emergency codes, procedures and alarms. Maintains Physician On-Call schedule and responds to Physician Posting Requests.
Education: High School Graduate.
Experience: Six (6) months of clerical or customer service. Keyboarding experience. Basic computer skills.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to work with a heavy call volume accurately. Learn to operate hospital computerized call director console and the various alarm/emergency systems quickly and accurately. Keep accurate and complete records. Ability to work alone for eight hours. Learn and remember names, locations, numbers and emergency procedures. Think quickly and perform multiple tasks effectively under stress. Speak clearly and be courteous and polite when dealing with staff, patients and the public. Work odd hours and rotating shifts, including weekends. Type on a computer keyboard at a speed efficient enough to perform the tasks listed above. Consistently demonstrate the ability to handle difficult situations, at the same time meeting the communication needs of patients and staff with courtesy and efficiency.
READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS AND ENVIRONMENT
Sitting for extended periods (8 hours)
Stand - Occasionally Under 1/3 (1-2.5 hours)
Walk - Occasionally Under 1/3 (1-2.5 hours)
Sit - Continuously Over 2/3 (5.5 – 8 hours)
Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)