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Trinity Health Patient Safety Attendant - FT - Rotating shifts, primarily day shift 12 hours in Dubuque, Iowa

Employment Type:

Full time


Rotating Shift


Under the direct supervision of the Registered Nurse, proactively ensures patient safety and security. Observes and monitors safety and comfort of non-suicidal, suicidal and patients who require frequent and continual observation and contact, due to psychiatric, medial and/or safety reasons.


  • Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.

  • Performs other duties consistent with purpose of job as directed.

  • Promotes customer satisfaction.

  • Ensures patients comfort and relates any concerns and/or patient issues promptly to the Registered nurse and any other appropriate providers involved with the patients care, assists in implementing safety measures and de-escalation.

  • Maintains the prescribed level of surveillance, including constant observation in the line of sight and in proximity for rapid intervention even when visitors are in the room and when patient is in the bathroom; accompanies the patient at all times including off-unit for diagnostic studies. Maintains order in the patient room.

  • Assist Registered nurse and care team, in conducting activities that enhance the patient’s wellbeing, including but not limited to, ambulating, toileting and other activities of daily living.

  • Interacts and engages with the patient in therapeutically prescribed activities while helping to ensure patient and family satisfaction.

  • Engages agitated patients in physical and non-physical interventions to de-escalate without having to resort to physical restraints when possible. Ensures a safe environment for patient, self and others.

  • The PSA may engage the patient with diversional activities, as appropriate to patient status, such as playing cards, puzzles and games.

  • Maintains required department confidentiality and abides by HIPPA regulations.

  • Takes an active role in enhancing ability to carry out job functions through personal and professional/job related growth and development and participates in Medical Center and/or departmental education programs.

  • Supports and abides by all Medical Center departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.


  • High School Diploma or equivalent.

  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 3 years thereafter.

  • Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter.

  • MANDT will be required within 6 months of hire and yearly thereafter.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran