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UnityPoint Health Patient Care Technician/Unit Secretary-Obstetrics in Dubuque, Iowa

This position will split their time doing both the Patient Care Tech and Unit Secretary duties.

Family Birthing Suites is a 15-bed unit that provides care to mothers, newborns and gynecological surgical patients. Private LDRP (Labor-Deliver-Recover-Postpartum) suites and a four-bed, Level 2 NICU are located within the department. A fully equipped Cesarean Surgical Suite is also maintained within the unit.

The Patient Care Technician (PCT) is responsible for a variety of tasks and services to assist in the provision of care and comfort for patients under the direct supervision of a Registered Nurse (RN). The PCT will report and record observations and contribute to the efficient functionality of the department.

The Unit Secretary acts as the communication hub of the department. This is the first impression and line of communication with the patients, the providers, and referral sources. This position helps to maintain communication with outside sources, including but not limited to referring providers and other hospital departments. This individual may assist with data collection and verification as requested and assigned, including charge verification, departmental data collection, and reporting to other hospital departments. The Unit Secretary supports the medical records for patient admissions, transfers and discharges. Supply management and requisitioning is a key function in this role. Additionally, the Unit Secretary supports the filing of birth certificates with the state of Iowa for all babies born at UnityPoint Health – Finley Hospital.

Why UnityPoint Health? 

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work. 

Patient Care Tech Duties:

Patient Care

  • Partners with the RN and other healthcare team members to provide high-quality patient care and achieve excellent outcomes and patient-centric goals of care, as identified in the plan of care.

  • Obtains records and/or accurately enters data into the electronic medical record (EMR), as identified in the PCT Scope of Practice. Competency validation and documentation of skill performance is required.

  • Performs specific tasks as directed by the RN and other healthcare team members, following competency validation.

  • May assist with additional responsibilities per department expectations and appropriate competency validation.

  • Assist patients with activities of daily living.

  • Demonstrates an awareness of patient and personal safety.

Effective Communication/Teamwork

  • Demonstrates good verbal and written communication skills with patients, families, healthcare team members and other customers. Verbal communication is clear and precise. Written communication is legible, if handwritten, and done in a timely manner using approved abbreviations.

  • Verbally presents factual, concise, and timely information and/or patient care data to the RN, the healthcare team, patients and/or family members in a professional manner.

  • Real-time EMR documentation is done in accordance with hospital and unit policies.

  • Hand-offs will be done with attention to detail and with safety as a high priority.

Unit Secretary Duties:

Patient Registration and Account Management

  • Schedules, initiates, and maintains the patient registration process.

  • Completes point-of-service collection.

  • Maintains communication with outside sources, including referring providers, insurance companies, and other hospital departments.

  • Collects and verifies data as requested and assigned, including charge verification, departmental data collection, and reporting to other hospital departments.

Department and Patient Support Services

  • Educates staff regarding front desk operations.

  • Educates patients regarding insurance coverage, co-pays, co-insurance, and limitations.

  • Provides therapy tech support as needed.

  • Requisitions and manages supplies. Maintains appropriate supply lists.

Basic UPH Performance Criteria

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

  • Demonstrates ability to meet business needs of department with regular, reliable attendance.

  • Employee maintains current licenses and/or certifications required for the position.

  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

  • Completes all annual education and competency requirements within the calendar year.

  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


High school diploma/GED or

currently & actively working towards completion of diploma/GED

· Successful completion of Certified Nursing Aide (CNA) program with active registration on Iowa Direct Care Registry

· OR at least at a junior level in an accredited BSN program


Prior healthcare business office experience (i.e. unit clerk, insurance, billing or registration office position)

· At least one year of prior clinical experience


· Maintain current BLS certification

· Valid driver’s license when driving any vehicle for work-related reasons


· Writes, reads, speaks, and comprehends fluent English

· Ability to complete a basic computer course on the Electronic Medical Record (EMR) through in-hospital training


· Use of usual and customary equipment used to perform essential functions of the position.

· Age Specific Requirements:

Patients served ages 18 plus

Requisition ID: 2023-137797

Street: 350 N Grandview Ave

Name: 2020 UnityPoint Health Finley Hospital

Name: Maternity Unit - OB

FTE (Numeric Only; Ex. 0.01): .50

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Hours will be mostly evenings, for 40 hours per pay period. There is a holiday and weekend rotation. You will work every 4th - 8th weekend.

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