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Trinity Health Outpatient Pharmacy Tech - FT - Cascade - ON THE JOB TRAINING in Dubuque, Iowa

Employment Type:

Full time


Rotating Shift



Reports to the Lead Pharmacist or in their absence, the Retail Pharmacy Supervisor.

Under the supervision of a pharmacist, assists in the provision of pharmaceutical care to patients ranging in age from newborns to geriatrics. Tasks require a moderate amount of independent judgement, an advanced level of technical knowledge, and a high degree of accuracy.


Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

  • Wellness programs

  • Education reimbursement

  • Personalized health insurance plans including dental and vision

  • Paid time off

  • Long- and short-term leave

  • Retirement planning

  • Life insurance coverage

What you will do:

  • Greets and assists patients/customers in person and on the phone in a professional and confidential manner

  • Communicates effectively with colleagues and customers alike, being a good listener and adjusting style as needed

  • Represents MercyOne Retail Pharmacies in a courteous, friendly, and caring manner

  • Performs duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly

  • Operates cash register accurately, including cash, credit card, in store charges and payments on account

  • Assists with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs.

  • Ensures that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment

  • Files prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested

  • Collects accurate patient demographic, allergy and medication data from patients and caregivers

  • Utilizes pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment.

  • Packages and labels prescriptions for final verification of pharmacist in an organized and highly accurate manner

  • Contacts prescribers to obtain prescription refill authorization

  • Accepts prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative. At the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent.

  • Performs drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training.

  • Contacts 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)

  • Actively participates in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments.

  • Performs other duties and responsibilities as requested by pharmacists, supervisors or managers

  • Follows all Federal and State laws regulating the practice of pharmacy and the duties allowed to pharmacy technicians.

  • Maintains required department confidentiality and abides by HIPPA regulations.

  • Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs.

  • Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

What we are looking for:

  • Must be 17 years of age or older and eligible to sit for the national technician certification exam within 1 year of hire.

  • Typing, clerical and science background desirable.

  • Registration with Iowa Board of Pharmacy prior to start of employment.

  • Pass the test for and maintain national technician certification as outlined by the Iowa Board of Pharmacy within 1 year of employment. If unable to pass the test within 1 year of employment, the employee will need to be terminated from the pharmacy technician trainee position.

  • A minimum of three months of “on the job” training is required to perform the job; months is usually required to become proficient.

  • Must be competent and accurate with performing math calculations involving addition, subtraction, multiplication, divisions, percentages, fractions and the metric system.

  • Must demonstrate the ability to exercise professional judgment in dealing with pharmacy’s customers.

  • Must be competent and thorough in performing job functions to all age groups.

  • Must display satisfactory customer relation skills consistent with Mercy’s mission, values and expectations.

  • Must display behavior consistent with Pharmacy Citizenship Standards.

  • Must effectively utilize verbal and written communication skills.

  • Must be able to organize, prioritize, and function in an environment with multiple stress factors.

  • Must be competent with all hospital and pharmacy information system programs that pharmacy utilizes.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in DeWitt ( , Fulton ( and Morrison ( specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

  • MercyOne Dubuque Medical Center (

  • MercyOne Dyersville Medical Center

  • MercyOne Elkader Medical Center (

  • MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

  • Reverence

  • Commitment to Those Who are Poor

  • Safety

  • Justice

  • Stewardship

  • Integrity

Our Vision:

  • We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

  • Listen to understand.

  • Learn continuously.

  • Keep it simple.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran