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Trinity Health MLT/MLS - Blood Bank Section Head - FT in Dubuque, Iowa

Employment Type:

Full time




The section head is responsible for planning, organizing, and coordinating an assigned section of the laboratory. The section head is responsible for ensuring that daily workload is monitored and completed, abnormal results are reviewed and acted upon. Under the direction of the Lab Director and Core Lab Supervisor, this person is responsible for developing, coordinating, and monitoring new tests, quality control, proficiency testing, competency assessment. The section head oversees staff and workflow in the absence of management personnel. Assists with the Quality Management Program, patient test management, and ancillary department testing. Ages served range from newborn to geriatric.


Your best life. Our one purpose.

At MercyOne, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your well-being, both physical and mental, which is why our benefit package includes:

  • Wellness programs

  • Education reimbursement

  • Personalized health insurance plans including dental and vision

  • Paid time off

  • Long- and short-term leave

  • Retirement planning

  • Life insurance coverage

What you will do:

  • Oversees the instruction and orientation of students and employees.

  • Maintains the assigned section to conform to appropriate regulatory agency standards.

  • Ensures functionality of laboratory instruments and availability of supplies and reagents.

  • Is able to perform job descriptions of lab assistant, MLS, MS, duties of the laboratory director and supervisor, and any other duty as assigned.

  • Communicates with physicians, ancillary caregivers, and the laboratory leadership team.

  • Assists with the preparation of the annual capital equipment budget and identifies department needs.

  • Ensures proper procedures are followed.

  • Ensures that procedural performance and behavior of lab personnel, under assigned section, does not result in physical or psychological discomfort to the patient, others associated with patients, or staff members.

  • Ensures that accurate test results are obtained promptly so proper treatments can be implemented.

  • Keeps the section in a state of readiness to meet the accrediting standards for unannounced inspection.

  • Assigns and monitors workflow within assigned section of the lab.

  • Provides input for annual performance evaluations and disciplinary actions as requested.

  • Maintains a current procedure manual that complies with the laboratory document control system. Oversees the procedure review process for the assigned section.

  • Responsible for the proper maintenance, use, and care of laboratory equipment, materials, and supplies for section under their direction.

  • Demonstrates competence with the PeopleSoft system and any applicable websites and uses them to maintain adequate supplies and reagents for their area of responsibility.

  • Maintains unit specific competencies and participates in review of competencies. Organizes and executes skills days/events for supervisor or director approved tests.

  • Identifies opportunities to improve patient care and utilize evidence-based resources.

  • Maintains knowledge of equipment and continuously learns new technology and is able to trouble shoot equipment, report malfunctioning equipment and ensure its repair and return to service.

  • Monitors external survey submissions and participates in investigations of errors and failures.

  • Monitors reagent and quality control inventory and performs lot to lot comparisons and overlaps.

  • Performs or oversees any applicable audits.

  • Oversees staff and resolves issues as needed during scheduled shifts in the absence of management personnel.

  • Maintains an extensive knowledge of any section-specific computer applications and participates in application maintenance as required.

  • Performs investigations into any errors, trends, and shifts identified.

  • Demonstrates and actively promotes an understanding and commitment to the mission of MercyOne through performing behaviors consistent with Trinity Health Values.

  • Maintains a working knowledge of applicable Federal, State and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standard of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.

What we are looking for:

  • Medical Scientist or Medical Laboratory Scientist (ASCP or equivalent), as defined by CLIA ’88 standards.

  • Three to five years of clinical experience as a medical scientist is preferred.

  • Must be familiar with advanced chemistry, biology, microbiology, physics, hematology, immuno-hematology, math, and statistics.

  • Must have excellent communication skills and knowledge of terminology to conduct discussion of technical matters.

  • Must be comfortable operating in a collaborative, shared leadership environment.

  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.

MercyOne Eastern Iowa provides exceptional, personalized care to Dubuque, Dyersville, Elkader, Clinton and surrounding areas providing more than 300 licensed beds. MercyOne Eastern Iowa operates four medical centers in Dubuque, Elkader, Dyersville and Clinton. Our facility in Clinton has branches in Fulton ( specializing in family medicine and Savanna Home Health & Hospice Care based in Illinois.

  • MercyOne Dubuque Medical Center (

  • MercyOne Dyersville Medical Center

  • MercyOne Elkader Medical Center (

  • MercyOne Clinton Medical Center

With a history dating back more than 130 years, MercyOne Eastern Iowa has grown through expansions, acquisitions and consolidations to help provide exceptional, personalized care to our communities. Our four medical centers employ over 2,000 colleagues and medical staff improving access and creating an even higher level of care coordination to benefit patients and communities throughout the region.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:

  • Reverence

  • Commitment to Those Who are Poor

  • Safety

  • Justice

  • Stewardship

  • Integrity

Our Vision:

  • We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:

  • Listen to understand.

  • Learn continuously.

  • Keep it simple.

  • Create solutions.

  • Deliver outstanding service.

  • Own and speak up for safety

  • Expect, embrace and initiate change.

  • Demonstrate exceptional teamwork.

  • Trust and assume good intentions.

  • Hold myself and others accountable for results.

  • Communicate directly with respect and honesty.

  • Serve every person with empathy, dignity and compassion.

  • Champion diversity, equity and inclusion.

Our Promise:

  • We Listen.

  • We Partner.

  • We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment to Diversity and Inclusion

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran