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Primary Health Care RN Clinical Practice Manager in Des Moines, Iowa

Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As the RN Clinical Practice Manager you will be responsible for clinical leadership of assigned unit(s), and for building a culture that supports a collaborative work environment while establishing efficiency to optimize results. This position supervises the licensed nursing staff and unlicensed clinical and care coordination staff: ensures relevant workflows are performed by assigned staff. Manages the clinic finances related to assigned personnel and clinical expenses. Partners with the Clinic Administrator to ensure efficient front and back end collaboration. Implements assigned strategic initiatives for short and long-term clinic goal achievement. Complies with accreditation, regulatory, federal and state rules and regulations as well as organizational policies and procedures. Demonstrates iCare values in daily work.

What You Will Be Doing

  • Develops and maintains a culture within assigned department consistent with the organizational culture. Builds relationships within clinic to build trust and enhance patient, provider, and employee satisfaction and engagement.

  • Collaborates with Clinic Administrator to proactively manage and optimize provider scheduling, ensuring patient access. Acts as back up to the Clinic Administrator as needed.

  • Manages clinic finances including purchasing, expenses, and revenue generation (visits) for assigned area.

  • Facilitates daily huddles and team communications.

  • Implements strategic initiatives and leads change management efforts. Responsible for ensuring that workflows are followed by assigned staff.

  • Ensures clinical quality measures are met. Supports the development and implementation of clinical best practices. Ensures compliance with all regulatory requirements related to infection control and safety management, as required by local, state, and federal agencies and accrediting organizations.

  • Manages assigned team including staffing, orientation and training, performance management, and completing competency assessments. Provides ongoing coaching, feedback and guidance to employees to aid in job and goal achievement.

  • Complies with accreditation, regulatory, federal and state rules and regulations as well as organizational policies and procedures. Maintains the clinical environment for assigned facilities, ensures completion of safety check lists.

  • Performs other duties as assigned.


  • Provides excellent customer service.

  • Collaborates with team members to achieve PHC’s mission.

  • Improves work processes and clinical outcomes including disparity and quality improvement initiatives.

  • Follows PHC’s policies and procedures and reports changes as needed.

  • Develops and maintains competence including completion of all assigned training and cross training, within assigned deadlines.

  • Establishes and maintains positive working relationships with team members.

  • Maintains a safe working environment and practices safe working habits.

  • Protects patients’ rights by maintaining patient confidentiality per HIPAA and the PHC Corporate Compliance Program.

  • Attends department meetings, training programs and committee meetings as requested.

  • Consistently meets assigned work schedule.

  • Leads by example, demonstrates PHC’s iCare values in daily work.

  • Performs other duties as assigned.

    Qualifications You Will Bring

  • College level nursing program completion (Minimum of Associates Degree)

  • A minimum of 5 years’ experience with 1 year ambulatory care experience.

  • Supervisory/leadership experience.

  • Working knowledge of standard regulations for medical assistants, nursing policies, procedures, methods & techniques in accordance with nurse practice guidelines and scope of practice per state law and Iowa Board of Nursing, to provide patient care and treatment.

  • Knowledge of nursing care in accordance with IA Board of Nursing regulations & practices.

  • Strong nursing skills including but not limited to examination, diagnostic and treatment room procedures; common ambulatory medications & side effects; common safety hazards and precautionary measures for safe work environment; and perform phlebotomy and administer injections.

  • Professional skills with ability to remain composed in all situations.

  • Basic computer skills with proficiency using Microsoft Office applications, Electronic Medical records and internet-based platforms/applications.

  • Supervisory skills with ability to effectively provide direction, feedback and coaching.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal skills with high customer service orientation demonstrating respect, caring & tolerance for others.

  • Organization, prioritization, and time management skills with ability to work under minimal supervision.

  • Adaptable and flexible with ability to multi-task.

  • Strong detail orientation with high degree of accuracy.

  • Demonstrate trustworthiness with ability to exercise discretion and manage confidential information.

  • Team orientation and collaboration skills with ability to develop and maintain effective working relationships with others.

  • Licenses & Certifications: Current RN license recognized by the State of Iowa Board of Nursing; *Current Basic Life Support (BLS) for Health Care Providers Certification recognized by the American Heart Association; *Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa.

    • Must be obtained with Introductory Period if not current.


  • Bachelor of Science in Nursing degree

  • Two years of supervisory/management experience

  • Experience in a community health center or rural health center.

  • Two years of experience in an ambulatory care setting.

  • Experience in an acute care setting

    We Take Care of Our Employees!

    Your experience and skills determine your base pay. The hiring range for this position is typically $27.50 - $34.38, though highly experienced candidates may earn up to $41.25 per hour. PHC also offers a comprehensive benefits package, including:

  • Generous PTO accrual (equal to ENTER weeks at end of 1st year) plus paid holidays

  • License/certification fee reimbursement

  • Paid time off for continuing education & continuing education reimbursement

  • Tuition reimbursement program

  • 401k with company match

  • Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

  • Dental insurance

  • Vision insurance

  • Life & disability insurance

  • Flexible spending & health savings accounts

  • Supplemental accident & critical illness insurance

  • Discounts on pet insurance

    Visit for a summary of PHC’s benefits.

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