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TEK INC Regional Director of Operations in Des Moines, Iowa



Illinois, Iowa, or Missouri

$130,000 to $160,000 DOE

This position is annual bonus eligible


Why Choose GMR?

Global Medical Response

(GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at

The Regional Director of Operations must work to meet the market's financial objectives and support the strategic direction of the region and organization. Success can be realized by ensuring internal and external customer satisfaction, developing/retaining profitable market share, increasing non-acquisition growth, and embracing GMR Values.

Essential Duties and Responsibilities

  • Develop distinctive strategies to achieve a competitive advantage; translate broad growth, government relations, and other relevant strategies into specific objectives and action plans.
  • Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations.
  • Identify financially sound, new business opportunities and make them a reality to create a culture of sustained growth.
  • Utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics to analyze and make decisions to meet specific strategic and financial goals.
  • Accountable for all facets of the profit and loss of the division which includes top line revenue to allocations.
  • Responsible for the division's accounts receivable (AR) and understanding all payer classes (Medicare, Medicaid, HMO's, 3rd party insurers, VA, etc.).
  • Communicate with his/her division regarding local, regional, and national strategies and related initiatives.
  • Regularly foster strong working relationships with local public, private, political and community members.
  • Participate in labor negotiations and other actions to balance employee engagement and the financial viability of division.
  • Design, implement and maintain processes to maximize quality of operations.
  • Establish a program for disaster planning and take control of situations as needed during times of disaster.
  • Deliver clear and well-organized information in presentations and written format.
  • Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
  • Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results.
  • Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.
  • Transparent people leader who values their team and motivates them to achieve their goals.
  • Moderate travel to assigned areas of responsibility.


Education and Industry Experience

  • Bachelor's degree in business, healthcare or appropriate field of study, or equivalent level of related experience.
  • 7-10 years of experience with at least 3 years of management experience or leadership, preferably within EMS.
  • Demonstrated effective track record cultivating relationships with internal and external customer-base.
  • Detailed understanding of business modeling, proformas, PandL statements and balance sheets.

To learn more about GMR and how our


are at the core of our services and vital to how we approach care, visit


This position is annual bonus eligible.

The application window for this position is anticipated to close o 09/7/24.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

EOE including Veterans and Disabled