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Trinity Health Pharmacy Technician Supervisor in DES MOINES, Iowa

Employment Type:

Full time




Responsible for the supervision of Pharmacy activities related to medication preparation and distribution within the MercyOne Medical Center Inpatient Pharmacy. Directly responsible for activities of technical personnel assisting in the provision of pharmaceutical care to patients of all ages including neonatal, infant, pediatric, adolescent, adult, and geriatric. Responsible for ensuring performance excellence in terms of quality, safety, service, affordability, and technology under the direction of the Pharmacy Manager and the Market Director of Pharmacy for the main inpatient pharmacy.


  1. Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

  2. Provides leadership and supervisory oversight of inpatient pharmacy technician personnel. This includes medication preparation and distribution, on-boarding and training, and managing employee performance.

  3. Responsible for creating and maintaining a master and daily schedule for pharmacy technicians and interns that effectively supports pharmacy services. Adjusts staffing and coordinates workflow as needed and considers fluctuations in workload and unplanned staff vacancies.

  4. Required to staff in the main inpatient pharmacy approximately 25-50% of working hours.

  5. Works in collaboration with the pharmacy operations manager to train and schedule pharmacy interns and technicians participating in the ASHP Tech in Training Program.

  6. Monitors and reviews staff performance, performs annual performance evaluations, and handles disciplinary action when warranted.

  7. Reviews and approves employee timecards in Dimensions for direct reports and supports manager when needed. Utilizes dimensions to track staff attendance points and holds staff accountable to the Trinity Attendance Policy.

  8. Submits requisitions as needed for staff replacements, and other Workday maintenance tasks. Participates alongside Pharmacy Manager in pre-employment interviews and makes recommendations regarding hiring.

  9. Assists Pharmacy Manager or designee with quality assurance measures for the Inpatient Pharmacy Technicians and Interns including required USP 795, 797, and 800 guidelines.

  10. Monitors ongoing quality assessment programs relating to safe drug utilization, security, infection control, and professional practice consistent with TJC, ASHP, CMS, and Iowa Board of Pharmacy.

  11. Involved with the development and review of policies and procedures specific to the work and scope of practice of pharmacy technicians.

  12. Leads or delegates regular technician huddles and organizes monthly technician meetings.

  13. Assumes accountability of additional tasks and direct reports during periods when the manager is on vacation or leave of absence.


As a MercyOne Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:

Mission Statement: We, MercyOne Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values:

· Reverence: We honor the sacredness and dignity of every person.

· Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable.

· Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

· Justice: We foster the right relationships to promote the common good, including sustainability of Earth.

· Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

· Integrity: We are faithful to those we say we are.


  1. Bachelor’s Degree or a minimum of 3 years leadership experience.

  2. National Pharmacy Technician Certification

  3. Registered as a Certified Pharmacy Technician with the Iowa Board of Pharmacy

  4. Must possess excellent verbal and written communications skills, presentation skills, be well organized and maintain a highly professional manner and appearance.

  5. Strong interpersonal and relationship building skills that foster collaboration and teamwork.

  6. Must be comfortable operating in a collaborative, shared leadership environment.

  7. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.


  1. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

  2. Proficient in the use of computers, software for pharmacy and healthcare applications, specific pharmacy practice technology and equipment.

  3. Must possess the ability to comply with Trinity Health policies and procedures.

  4. Knowledge and understanding of USP 795, 797 and 800 guidelines.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran