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The ALS Association Care Services Manager in Des Moines, Iowa

  • Information and Referral

  • Serve as primary Chapter contact with ALS clients and their families for the Central/Western portion of Iowa and clients who attend the University of Iowa Clinic in Johnston and/or Des Moines VA ALS Clinic

  • Provide information and educational materials and correspondence

  • Provide virtual home visits as core service to provide education and resource connections; and on rare occasions, if deemed to meet the requirements for an in-person home visit, travel to the client’s home to complete an in-person visit

  • Provide phone and email support

  • Coordinate implementation of Care Services programs available in region

  • Document engagements with ALS clients and families to assist with related care services reports

  • Resource Group

  • Assist Eastern Iowa Care Services Manager in facilitating virtual statewide resource group

  • When deemed appropriate, facilitate in-person gatherings for individuals impacted by ALS to connect and share resources on a periodic basis

  • Equipment Loan Program

  • Assess and identify individual need for durable medical equipment or assistive communication devices in conjunction with other professionals and policies

  • Coordinate delivery and set-up of equipment through equipment loan provider to individual/family

  • Coordinate input of deliveries and equipment returns into inventory system with provider

  • Coordinate equipment donation process, tracking and acknowledgement with provider

  • Work with the Director of Care Services to evaluate and improve quality and inventory of Equipment Loan Program

  • Work with the Director of Care Services to organize, inventory and consolidate Equipment Loan Program inventory at least once yearly at each Equipment Loan Program location

  • Outreach, Provider Relations and Educational Training

  • Actively build referral base and relationships with relevant healthcare providers and other professionals who serve people with ALS in region

  • Promote and provide in-service educational trainings for various provider and community groups

  • Attend University of Iowa ALS Clinic in Johnston monthly and provide in-person education and support to clients, families and healthcare professionals about our services and supports

  • Coordinate with Des Moines VA healthcare professionals via post-clinic phone call to assist in serving and supporting Veterans impacted by ALS

  • Coordinate promotional strategies to serve increasing number of patients in region

  • Other Responsibilities and Activities

  • Provide content and input for Care Services newsletter and other publications as requested

  • Collaborate with Development staff to promote fundraising and other special events as appropriate

  • Actively participate in ongoing training related to ALS and professional skill development

  • Promote and participate in Association’s advocacy/public policy efforts as requested

  • Provide input on Care Services strategic planning as requested

  • Other business and meetings as needed and requested

  • Represent self on behalf of The ALS Association in a professional manner to all constituents and promote the vision, mission, purpose, and values of The Association at all times


  • This job has no supervisory responsibilities.


  • Bachelor’s Degree required, preferably in Social Work or related field; commitment to lifelong learning

  • Minimum of 2-4 years of related professional experience, with particular emphasis in medical social work preferred

  • High degree of resourcefulness and knowledge of community resources; great assessment and problem-solving skills

  • Strong coping skills and empathy; ability to strike good balance between personal connection and professional relationship

  • Strong verbal, interpersonal and written communication skills; comfortable making presentations and meeting with a variety of people and organizations to build and sustain impactful relationships

  • High degree of self-initiative, motivation, and discipline; ability to work independently in remote office

  • Strong computer/technology skills; includes MS Office, database utilization, and report/query generation

  • Ability and willingness to travel in state, primarily in central/western Iowa; minimal out of state travel required (valid U.S. driver’s license required). Schedule will be flexible with primary goal to meet position needs

  • Candidate must reside within 30 miles of Des Moines, IA (or willing to relocate)

  • This position will work out of a home-based office

  • Availability and willingness to work evenings and weekends for special projects and events when necessary


  • The employee must occasionally lift and /or move more than 10 pounds

    The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    The ALS Association endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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