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Eyerly Ball Behavioral Health Navigator in Des Moines, Iowa

Behavioral Health Navigator

Des Moines, IA (


Job Type



At UnityPoint Health, we put people first. And we start from the inside out. We care deeply about making UnityPoint Health a great place to work because our team members are the compassionate core of who we are and how we serve. It’s not just a job. It’s who we are. At UnityPoint Health, Eyerly Ball we have the privilege of serving others who need it most. You matter here! Your work has a deep impact on the individual and community. As you seek to serve others, you will find yourself inspired by those you serve. We are rooted in our mission and believe you will be too.

As aBehavioral Health Navigator,you will be part of the Access Team and will be responsible for reaching out to consumers regarding satisfaction with past appointments as well as availability for upcoming appointments. You will increase engagement in appointments by sending reminders and offering assistance with transportation when possible. You will also rotate between catchment area emergency departments and clinics, including the UnityPoint Behavioral Health Urgent Care, as well as catchment area hospital inpatient medical and behavioral health floors. You will be available to existing consumers to ensure continuity of care with current services and available to new consumers to perform intake assessments and connection to services.

As aBehavioral Health Navigator,you will:

  • Advocate for clients to help meet their needs, desires, and best interests.

Utilize critical thinking in making independent judgements and maintain responsibility and

accountability for service provided.

  • Knowledge of the effects of mental illness and the ability to relate respectfully to clients with a wide range of abilities and diagnoses.

  • Possess teamwork skills including problem solving, cooperation, negotiating, etc.

Continue professional development and involvement in professional activities that enhance service provision.

  • Collaborate with behavioral health and medical staff within the region. Facilitate referrals and connections to appropriate community resources.

  • Provide ongoing follow-up services to patients upon discharge from the hospital or during gaps of service provision, including phone contact and face-to-face contact for up to 30 days or as needed.

  • Arrange for transportation to services within the community and provide transportation when


  • Aid patients in applying for funding sources, if applicable.

  • Complete patient documentation detailing the services that have been provided and next steps in treatment process in a timely manner.


Ideal Candidate:

  • Must be able to tolerate a high stimulus environment, frequent interruptions, and changes in work priorities

  • Ability to effectively present information and respond to questions from medical professionals, management, staff, clients, and the public.

  • Ability to solve practical problems and deal with a variety of variables.

  • Knowledge of effects of mental illness and ability to relate respectfully to a wide range of client deficits and abilities both individually and in groups.

  • Possess a high degree of empathy and understanding, the ability to maintain boundaries and a professional distance from consumers and must enjoy working with people.

  • Ability to multi-task, meet deadlines, and be well organized

  • Ability to collaborate and function as a team member with multi-disciplinary colleagues

To be considered you’ll need:

  • Bachelor’s degree in Human Services field

  • 1 or more year of mental health experience

  • Possess a valid driver’s license

  • Required to provide proof of insurance coverage


  • Monday – Friday 8-4:30pm

Why UnityPoint Health – Eyerly Ball?

  • Commitment to our Team –UnityPoint Health’s been named aTop 150 Place to Work in Healthcare 2022by Becker’s Healthcare for our commitment to our team members.

  • Culture– At UnityPoint Health, you matter. Come for a fulfilling career and experiencea cultureguided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits– Our competitivebenefits ( program offers benefits options like 401K match and paid time off that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development– We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.

COVID 19 Vaccine/Flu Vaccine Requirements

The health and safety of our patients, communities and team members is at the center of everything we do. As such, UnityPoint Health, Eyerly Ball requires team members to be vaccinated against COVID-19 and influenza. All newly hired team members must submit proof of receiving the influenza vaccine. They must also submit proof of being fully vaccinated against COVID-19 (two doses of Pfizer or Moderna, one dose of Johnson & Johnson), proof of their first vaccine dose with a second dose scheduled OR an approved exemption to begin work at UnityPoint Health, Eyerly Ball.

EEO Statement

UnityPoint Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, UnityPoint Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.