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CommonSpirit Health Behavior Health Medical Assistant in Des Moines, Iowa

Behavior Health Medical Assistant

MercyOne Des Moines Medical CenterDes Moines, Iowa

Requisition ID 2022-257329 Employment Type Full Time Department Psychiatric Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (7:45am - 4:15pm) Remote No Category Medical Assistant


MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.

MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance

  • Flexible spending accounts

  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

  • Free Premium Membership to care.comwith preloaded credits for children and/or dependent adults

  • Employee Assistance Program (EAP) for you and your family

  • Paid Time Off (PTO)

  • Tuition Assistance for career growth and development

  • Matching 401(k) and 457(b) Retirement Programs

  • Wellness Program


What you'll do!


 Perform nursing care to patients by following established standards and procedures.

 Obtain and record vital signs including but not limited to, blood pressure, temperature, pulse,

respiration, height, weight, drug allergies, and current medications and presenting problem.

 Communicate with patient regarding test results and plan of care by phone or mail as directed

by physician

 Escalate non-routine issues, questions and/or concerns to the GME Manager, Practice

Manager or healthcare provider(s).

 Execute prescribed treatments and medical interventions, administers prescribed medications,

and monitor and document treatment progress and patient response.

 Refer to/consult with physicians, other health providers, and community resources to

prevent/resolve problems or concerns.

 Review chart for medication refills, referrals and other patient care needs as they arise

 Document patient assessment and intervention data using established medical record

forms/automated systems and documentation practices.

 Review chart for medication refills, referrals and other patient care needs as they arise

 Triages patients and phone calls during business hours; and problem solves with staff,

physicians, patients, families, and ancillary departments as appropriate.

 Understand behavior health triage process and assist patients in navigation of the behavior

health process

 Proven ability to exercise patience and understanding in high stress situations

 Perform other duties as assigned.

This position reports to the Clinic Administrator or Team Lead as directed



What we need from you!

• High School Diploma or GED required.

• Graduate from an accredited Medical Assistant program required.

• 1-year healthcare experience, preferably in a clinic setting, required.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

please click here. (

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.