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Intermountain Healthcare Account Resolution Specialist - Hybrid schedule after training in Des Moines, Iowa

Job Description:

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

The Account Resolution Specialist-Claims Follow Up role has a flexible Monday - Friday schedule varying 8 hour shifts beginning from 7:00am to 9:00am

Starting pay is $17 hourly and goes up with experience.

Outstanding benefits . In addition to competitive wages, you’ll also enjoy great benefits, including:

  • In-office or hybrid work environment opportunities (hybrid option available after completing training)

  • Referral bonuses

  • Paid time off and holidays

  • Medical, vision, and dental insurance

  • 401(k) retirement savings program with an employer match

  • Tuition reimbursement

  • Energetic culture

  • Employee wellness program

Job Essentials

  1. Works with inbound phone calls and walk-in customers in a professional manner. Works collaboratively on follow up items with the appropriate person / area to ensure that all customers' queries are well-investigated and resolved including escalating questions / concerns as appropriate.

  2. Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full. Assists patient with financial options when needed including referral for financial assistance, long term payment plan, etc.

  3. Documents discussions with patients or parties by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.

  4. Handles patient accounts and updates as needed including demographic updates, adjustments, cash transfers, charge corrections, etc.

  5. Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.

  6. Maintains expected productivity and quality standards including working all daily, weekly, and monthly reports timely and accurately.

Minimum Qualifications

Four years general customer service experience

  • or -

Two years medical admitting, billing, collection or insurance experience

  • or -

Two years of customer service experience in an office or other professional environment.

  • and -

Demonstrated excellent communication and interpersonal skills.

  • and -

Experience managing multiple tasks or priorities.

  • and -

Demonstrated typing proficiency.

Preferred Qualifications

Bi-lingual - Spanish speaking

  • and -

Knowledge of medical terminology

  • and -

Versed in CPT/ICD-10 codes

  • and-

experience in working with insurance companies to resolve claim issues including making calls or submitting appeals to resolve issues

  • and-

experience in reviewing claim submissions to ensure they meet the criteria needed to submit to insurance for payments

Physical Requirements:

Interact with others requiring the employee to communicate information.

  • and -

Operate computers and other office equipment requiring the ability to move fingers and hands.

  • and -

See and read computer monitors and documents.

  • and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.


Vine Street Office Building

Work City:


Work State:


Scheduled Weekly Hours:


The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.00 - $24.65

For a description of Intermountain's employment benefits, click


Equal Opportunity Employer

Intermountain Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status. Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!