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Deloitte Manager, Integrated Mental Health Services (Clinical) in Davenport, Iowa

This role will work with senior clinical colleagues and the Managing Director/Consulting Psychologist as part of the US Firm-based Integrated Mental Health Service team. Primary responsibilities include implementation of mental health initiatives and execution of clinically informed, core program technologies and solutions. As a part of the team, you will create value by helping to bring together expansive subject matter expertise, deep industry experience, strategy, operations/process, technology, and people into integrated solutions and outcomes.

Work You'll do

  • Program Development: Contribute to and manage workstreams devoted to the design, development, and implementation of programs to support evolving initiatives. Write technical reports and prepare briefings for senior leadership on program developments. Make recommendations to stakeholders regarding program implementation and clinical initiatives.

  • Implementation of Initiatives: Provide consultation across the firm in the areas of employee behavior, mental health, performance management, and risk assessment across all levels of executive leadership and business function. Deliver tailored solutions to include primary prevention/resilience support, general education/training. Complete virtual triage/problem assessments, provide treatment navigation/case management and management consultation, facilitate specialty referrals and assessments to include higher level of care resources navigation, arrange disruptive event interventions, facilitate behavioral coaching, and support specialty program implementation, engage active case management skills. Develop and execute culturally relevant solutions and programs.

  • Research/Analytics: Lead the development of program evaluation plan for clinical division and collaborate closely with the performance psychology division on overall program analytics. Execute elevated analytics plans to include research/evaluation design, instrument selection, and data collection protocols. Prepare research reports and communicate findings to key collaborators and firm leadership; Prepare and disseminate evidence-based findings to substantiate impact and contribute to industry eminence.

  • Learning and Development (L&D): Contribute to the development of training curriculum related to clinical and psychological health topics. Manage workstreams related to the design and delivery of educational and self-management resources and web-based learning. Lead trainings and facilitate live and virtual sessions. Collaborate with key partners (e.g., Diversity Equity & Inclusion) to develop and disseminate L&D strategies and solutions that meet global baseline requirements and address business-wide needs. Ensure the alignment of L&D initiatives with overall IMHS brand and strategic messaging.

  • Diversity Equity & Inclusion (DEI): Serve as primary liaison and lead DEI workstream, collaborating with key partners to develop and align IMHS' DEI strategy and initiatives with firm-wide DEI priorities and objectives. Produce culturally/affirming psychological solutions and content; Elevate psychological health allyship.

  • Strategic Sourcing: Build relationships and sourcing strategy with top-tier clinical referral resources for therapeutic and psychiatric services, particularly for high-volume geolocations. Build operations and workflows for internal use.

  • Crisis Management: Support crisis management plan development, develop and execute crisis policy and procedure, supervise IMHS designated crisis management staff, and serve as IMHS liaison with multi-disciplinary crisis management team.

  • Operations: Provide operational support of staff to include implementation of financial controls to include general oversight, review, and audit processes. Work in collaboration with strategic vendor partner to support financial control plan. Assist with case management system maintenance, service area compliance activities, provider relations database assistance. Consider evolving technology solutions and contribute to ongoing, process improvement strategy.

  • Cultivation of Relationships: Engage relationship development across business functions and enhance IMHS visibility across the firm. Collaborate with key partners to align psychological health initiatives and business-specific program activities/events in line with IMHS objectives.

The successful candidate will possess:

  • A conscientious adherence to confidentiality issues and ability to act in compliance with local, state, federal law and appropriate, industry guidelines.

  • Exceptional interpersonal skills and rapport building capabilities with the ability to influence others

  • The ability to work well in a dynamic, complex, fast-paced corporate environment across organizations and stakeholders of various levels

Qualifications

Required

  • Doctoral Degree (Ph.D., D., Ed.D.) in behavioral health related field (e.g., clinical psychology, counseling, social work)

  • Licensure in the incumbent's field of practice

  • Minimum 6 years of post-doctoral experience to include both clinical and research experience

  • Minimum 3 years of management experience in a clinical or research setting

  • Extensive knowledge of research design, data collection, quantitative and qualitative analysis, and program evaluation (ROI)

  • Extensive experience in psychological health content development and training, with an expertise in current L&D strategies and technologies

  • Comprehensive understanding of workplace mental healthcare space, EAP core technologies, and key medical and behavioral healthcare market segments

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

    Preferred

  • Exposure to either internal or external employee assistance programs and operations

  • Advanced problem identification/assessment and case conceptualization skills, referral experience, and case management proficiencies

  • Experience with disruptive event management

  • Ability to work independently on project execution from conception to completion

    For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,575 to $192,590.

    You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance

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    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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