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Genesis Health System Clinical Office Secretary in Davenport, Iowa

Position Title: Clinical Office Secretary

Department: Genesis Cancer Clinic Davenpor

Purpose: To provide secretarial services through support of the standards and philosophies of Genesis Medical Center. These services include patient registration, scheduling appointments, guest reception, phone triage, coordination and preparation of the medical record and mail. Provides customer information assistance related to medical record requests, billing, insurance and registration. Performs tasks that support and coordinate the orderly flow of information within the department and for patients. Coordinates communication intra and interdepartmentally.

Report To: Manager, Clinic

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Physicians/Medical Office Staff, Patients, Families, and Significant Others, General Public/Visitors/Volunteers


Education: High school graduation or equivalent

Field Of Study: N/A

Special Training: Keyboarding and computer experience

Training Preferred: CPR; Secretarial


Experience: No experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There is limited exposure to adverse environmental conditions. Some undesirable or unpleasant environmental characteristics may occur but the physical environment is generally safe and there is minimal health risk. No safety equipment or unusual precautions are required. The occasional exposure to these minor adverse conditions would be limited to 35% or less of the work day.

Possible Exposure to Blood Borne Pathogens: Yes