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All Care Health Center Patient Access Representative in Council Bluffs, Iowa

ABOUT US

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

  • Eligibility for student loan forgiveness;

  • Medical, Dental and Vision Insurance;

  • Generous time off including:

  • Paid Time off (PTO) and Personal days

  • 10 paid holidays, including your birthday!

  • Employer paid Life Insurance and Long Term Disability;

  • 401(k) match up to 4%, and more!

    POSITION OVERVIEW

    The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

DUTIES

  • Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.

  • Accurately and efficiently register patients and verify insurance eligibility

  • Collect nominal fees, insurance copays and account balance payments from patients

  • Aids with internal & external incoming calls, and transfer to the appropriate departments.

  • Appointment scheduling: schedule, cancel, and reschedule appointments.

  • Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.

  • Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.

  • Assist with updating and obtaining sliding fee information according to ACHC guidelines.

  • Audit accuracy of account type and update as appropriate based on daily input.

  • Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

QUALIFICATIONS

  • High School diploma

  • At least one year customer service experience; healthcare setting strongly preferred

  • Basic knowledge of computer systems and data entry skills

To ensure the safety of our patients, employees and visitors, All Care Health Center is requiring all employees to be fully vaccinated against COVID-19 by March 15th, 2022. Exemptions may be granted for religious or medical accommodations.

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.

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