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CommonSpirit Health Receptionist-Scheduler in Clive, Iowa

Receptionist-Scheduler

MercyOne Des Moines Medical CenterClive, Iowa

Requisition ID 2022-256002 Employment Type Full Time Department Sleep Laboratory Hours/Pay Period 80 Shift Day Weekly Schedule M-F 8-4:30 Remote No Category Administrative and Clerical

Overview

MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Responsible for answering phone calls for multiple exams/procedures and adhering to work force management and service levels

  • Schedules exams/procedures/visits for medical imaging according to the patient and/or providers’ preferences for appointment types, lengths and individual appointment nuances

  • Multi-task between incoming messaging and telephone access avenues

  • Gathers insurance information and patient personal data.

  • May perform real time and/or manual eligibility

  • Schedules tests, procedures, and referral appointments as trained

  • Communicates with patients and providers regarding appointments and instructions for procedures and tests.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

  • High school diploma or GED required.

  • Minimum two (2) years’ related experience in a healthcare environment preferred.

  • Call center experience preferred.

  • Excellent customer service skills & performs in a calm, professional manner

  • Utilizes timely, appropriate and effective telephonic, oral and written communications

  • Ability to multi-task

  • Ability to work both independently and as a team

  • Meets and maintains quality, productivity and accuracy standards

  • Data entry responsibilities

  • Possess a strong work ethic and a high level of professionalism.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

please click here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.

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