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UnityPoint Health Office Assistant-Workplace Wellness, Part Time in Cedar Rapids, Iowa

As the first point of contact to the clinic, employ customer service skills to build a positive relationship with patients and clients served. Demonstrate ability to effectively manage multi-tasked details by registering patients for clinic visits, scheduling all appointments, answering multi-line phones, scanning chart information into EMR, selecting patient orders and associated charges per client/insurance protocol, processing paperwork and forwarding to client companies and insurance companies and maintaining medical records.

Why UnityPoint Health?

  • Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time


Patient and Client Services

· Create a welcoming environment for patients and clients served.

· Effectively manage positive relationship-building skills with referral sources and all members of the team.

· Prioritizes, manages and completes multiple tasks within assigned time period.

· Consistently exhibits critical thinking skills, proactively anticipating and responding to situations and self-direction in all duties.

· Manages accurate schedule and coordinates appointments daily.

· Creates and maintains an organized work environment. Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served.

· Verifies insurance coverage with claims reps, case managers and employers.

· Maintains medical record; provides required documentation to client companies and insurance companies.

· Exhibits an understanding of third-party scheduling processes.

· Uses resources to improve productivity or delegate appropriately.

· Works with other clerical staff to enhance services, use time wisely and improve teamwork.

· Uses technology to complete processes in an accurate and timely manner as assigned.

· Manages resources effectively to meet the needs of patients/clients served while eliminating waste.

· Evaluates and adjusts par levels to decrease over stock.

· Knowledgeable of HIPAA, DOT, OSHA and other federal/state regulatory agencies guiding healthcare.

· This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the UPH-CR Hospital Emergency Incident Command System. Situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained.

· Performs functions other than described due to extenuating circumstances.

50 %

Key Accountability - Compliance

· Integrates and demonstrates FOCUS values to guide professional behaviors, while adhering to the policies and procedures of UPH-CR.

· Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

· Demonstrates the ability to meet the department work schedule.

· Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

· Knowledgeable of HIPAA, DOT, OSHA and other federal/state regulatory agencies guiding healthcare.

· Reports questions/concerns regarding compliance immediately to department supervisor and/or Privacy Officer.

· Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.


Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, Joint Commission, OSHA and other federal/state regulatory agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.


Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

· Leverage the skills and abilities of each person to enable great teams.

· Collaborate across departments, facilities, business units and regions.

· Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

· Connect with each person treating them with courtesy, compassion, empathy and respect

· Enthusiastically engage in our work.

· Accountable for our individual actions and our team performance.

· Responsible for solving problems regardless of the origin.

Champion Excellence:

· Commit to the best outcomes and highest quality.

· Have a relentless focus on exceeding expectations.

· Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

· Embrace and promote innovation and transformation.

· Create partnerships that improve care delivery in our communities.

· Have the courage to challenge the status quo.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.


· Ability to read, write, and speak fluent English, and be easily comprehended by others.

· High School graduate or GED equivalent.


· Completion of medical terminology course preferred. Other related education a plus.


· Must have working knowledge of Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned.


· Two years registration, billing, financial counselor, or other health care related experience preferred.


Valid driver’s license when driving any vehicle for work-related reasons.


· Able to type accurately and perform low level mathematical computations.

· Outgoing, friendly personality.


Use of usual and customary equipment used to perform essential functions of the position.

Requisition ID: 2022-110682

Street: 830 First Ave NE

Name: 1010 UnityPoint Health CR St Lukes Hospital

Name: Occupational Hlth/Workwell

FTE (Numeric Only; Ex. 0.01): 0.5

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday to Friday, Days

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