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Pactiv Evergreen Engineer Associate in Cedar Rapids, Iowa

Pactiv Evergreen Inc.(NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

130 miles east of Des Moines, and 230 miles west of Chicago, Cedar Rapids is a city in eastern Iowa. The Cedar Rapids Museum of Art includes many works by native Iowan painter Grant Wood. Brucemore is an estate with acres of gardens and an 1880s mansion, which houses local history displays. Nearby, Bever Park has an ice rink, a pool and farm animals. The National Czech and Slovak Museum and Library offers exhibits on the history and culture of 19th-century immigrants.

Evergreen Packaging Equipment is located in the city of Cedar Rapids, Iowa, with close proximity to Chicago. Initially begun in 1880 to service the dairy industry, EPE now manufactures gable-top carton filling machines, making Evergreen Packaging a fully vertically integrated carton provider for its customers. EPE has 170 team members and now has 1300 installed machines in over 50 countries.

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

All information will be kept confidential according to EEO guidelines and applicable laws.

Purpose:

This position exists to provide technical support by answering customer (internal & external) questions related to Evergreen equipment. This position reports to ETST Team Manager and works in coordination with Central Scheduling to ensure customers receive assistance. Mechanical Engineering Technician – Tech Support is educated/experienced and trained to troubleshoot overall machine, specializing in mechanical-pneumatic systems and knowledgeable in EPE equipment (legacy & newer models). In addition, skilled in utilizing Product Data Management software to support customer needs.

Responsibilities:

  • Utilize available knowledge base to research technical questions, including (PDM – legacy), Agile (PDM), Approach databases, print room documentation, parts & instructions manuals.

  • Utilizes communication tools at disposal to ensure complete communications maintained and tracked at the level of frequency required for each customer.

  • Utilizes established processes of documenting and reporting of field issues to all levels of management, engineering and manufacturing to ensure necessary action is taken.

  • Participate in factory training sessions, annual service conferences, design/development of training stands, on-job training and management recommended training courses.

  • Working with Service Lead team in identifying the delivery options and areas of new training programs & certification methods. Being competitive in adapting new technologies.

  • Support customers and service technicians in answering questions related to equipment and coordinating various resources (internal & external) in providing necessary information on time.

  • Maintain a high-level of customer satisfaction through technical support of installed equipment base (via phone calls, e-mail support, virtual calls/meetings, etc.)

  • Support sales service or repair parts teams by providing accurate information, as needed.

  • Perform service activities as assigned to ensure timely customer support and safety are achieved.

  • Assist service team in development of new training tools, knowledge base & documentation

  • Assist service team in development of technology initiatives (SmartGlasses, VR Support, etc.)

  • Meeting corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.

Qualifications:

  • 2-5 years of mechanical systems experience

  • Ability to interface and demonstrate teamwork skills with internal and external associates and customers in all geographical parts of the world.

  • Experience supporting customers (phone, e-mail, virtual calls/meetings, etc.)

  • Ability to follow through on commitments that add credibility to the Engineering team.

  • Self-driven, skilled in time management and organizational skills.

  • Possess excellent interpersonal skills and a good listener/quick thinker.

  • Strong verbal and written communications in English.

  • Skilled in reading drawings/blue-prints (parts, assembly, electrical cabinet, etc.)

  • Skilled in reading electrical & pneumatic schematics.

  • Hands on experience in building mechanical systems.

  • Knowledgeable and understanding of equipment Bill of Materials.

  • Ability to travel up to 20% to assist customers or for training purposes.

Desired:

  • 1-2 years of customer support experience.

  • Knowledgeable in industrial mechanical & pneumatic systems.

  • Hands on experience in building mechanical systems.

  • Capable in utilizing/handling/managing non-electric documentation of legacy equipment (microfiche, blueprints, trace prints, etc.).

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