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Health First Supervisor Associate Services - Health First Incorporated, Full Time in Brevard County, Florida

Position Summary

Experienced Human Resources Professional responsible for managing a range of activities related to the various functions of Associate Services and process improvement. Leads a highly engaged team to excellent outcomes through strong communication skills, teamwork, and collaboration in a matrixed role. Will work to provide customer centric services that improve access by leveraging technology to support business operations. Ease and convenience for the customer will drive process improvement initiatives.

Primary Accountabilities:

  1. Inspirationally leads the associates of the department by setting the vision for the department and consistently and positively demonstrates how to achieve that vision.
  2. Leads staff by including them significantly in effective planning and decision making thatpositively affects departmental results and contributes towards the success of Health First.
  3. Evaluates performance and makes recommendations for associates actions; motivates associates to achieve peak productivity and performance.
  4. Establishes and maintains appropriate customer services procedures and standards; interfaces with customers and resolves problems and conflicts as necessary.
  5. Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals.
  6. Continuously reviews and evaluates internal operating processes, facilities, systems, and procedures for effectiveness, efficiency, and responsiveness to customer requirements; develops and implements changes and enhancements as appropriate.
  7. Ensures compliance with all legal requirements of various associate benefit programs.
  8. Identifies and implements ways to reduce present and future costs and expenses without sacrificing quality or customer satisfaction.
  9. Manages the day-to-day administration of the department operations and services.
    1. Oversees the supervision of the service center associates which includes work allocation, training, promotion and enforcement of internal policies and procedures, and problem resolution.
    2. Serves in leadership roles in professional organizations or maintains a strong network of professionals.
    3. Oversees project implementations and process to maintain outcome of theimplementation.


  • Education:Bachelor’s Degree
  • Work Experience:Minimum of three to five years professional level experience in Human Resources
  • Knowledge/Skills/Abilities: o Basic supervision and management principles o Customer Focus o Critical Thinking o Influence o Collaboration o Problem Analysis and Resolution o Reasoning and Decision Making o MS Office and other related software applicable to role o Current knowledge of federal, state and local occupational health and safety laws, and employee health standards.


  • Requires critical thinking skills, decisive judgment, ability to work in high stress environment, and the ability to work with minimal supervision.

PHYSICAL REQUIREMENTS: (ADA, Travel, Environment, Noise)

  • Frequently sit, stand, bend, stoop, and reach. Sit for long periods of time in front of a computer.
  • Occasionally lift, carry, and move with or without support or assistance a minimum of 15 lbs., as needed to perform role. Able to work at various site locations.
  • Travel to/from Health First locations, within Health First service area and to designated community locations as needed. Noise level and environment will vary based on work and travel environment or conditions.

/The intent of this job description is to provide a representation of the level and types of duties and responsibilities that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Associates may be directed to preform duties other than those specifically presented in this description./

Job: *Human Resources

Organization: *Health First, Incorporated

Title: Supervisor Associate Services - Health First Incorporated, Full Time

Location: Florida - Brevard County

Requisition ID: 056031