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Pharm-Olam International Clinical Application Analyst in Bangalore, India

About Pharm-Olam, LLC:

Pharm-Olam, LLC is a mid-size Contract Research Organization (CRO) that has a massive global reach. We are a company that strives to deliver cost-effective, quick-to-market clinical services in today’s emerging marketplace. Pharm-Olam has one of the largest global footprints of any CRO today and we are committed to not only maintain our standard, but to continue to strengthen our presence even further. We offer a unique working environment with a global team culture, competitive salary and benefits package.


The Clinical Application Analyst, previously referred to as a CTMS Executive Super User, is primarily responsible for the day-to-day management, and configuration of Pharm-Olam's clinical applications. This person will provide regional and as necessary global support for application end-users and will support all application related tasks within the company.

  • Responsible for day-day administration and management of Pharm-Olam's Clinical Trial Management System.

  • Point of contact with the CTMS vendor in understanding their roadmap and relaying Pharm-Olam's requirements.

  • Works with Quality Assurance (QA) team in performing necessary validation activities.

  • Work with QA and the application vendor in migration efforts for legacy studies.

  • High degree of understanding of clinical operations' business processes.

  • Troubleshoots application issues, with/without vendor assistance, to resolution.

  • Maintains systems secruity for assigned applications.

  • Facilitates escalation of issues with appropriate internal resources, to resolution.

  • Evaluates and maintains appropriate system documentation.

  • Responsible for creation and configuration of new studies within clinical application as per study specific requirements.

  • Responsible for creation and configuration of project specific reports within clinical application.

  • Provide user administration and operational support, including user and security management.

  • Provide daily oversight and strategic guidance to the project teams on use of clinical applications.

  • Assist in the creation of necessary training materials and SOPs related to clinical application.

  • Mentor and assist in the training of internal and external staff on clinical applications.

  • Other duties as assigned by Associate Director, Clinical Applications or other assigned member of Management.

Working Relationship:

  • Reports to the Associate Director, Clinical Applications or designee.

  • Collaborates with Project Management, Clinical Operations staff, QA and other Pharm-Olam departments.

  • Liaises with vendors

  • Bachelor’s degree and/or combination of relevant work experience, specific to CTMS role.

  • Strong technical computer skills a must.

  • Proficiency in MS Office and internet applications required.

  • Minimum of 2 years of experience in the clinical trials industry preferred.

  • Prior experience working with or managing a CTMS or other clinical trial system preferred.

  • Knowledge of Good Clinical Practice (GCP), Quality Assurance/Compliance in a clinical trials setting is preferred.

  • Prior SQL/Relational Database experience preferred.

  • Service oriented approach, flexible and proactive.

  • Must have superior attention to detail and excellent oral and written communication skills.

  • Self-driven, ability to get the job done with little supervision, can-do positive attitude.

  • Ability to problem-solve.

  • Ability to excel in a team environment.

  • Must have the ability to work under pressure with multiple competing priorities.

  • Must have strong time management, and organizational skills.

  • Prioritizing workload to the changing needs of the day to day business is also a critical skill.

  • Ability to work in strict compliance with all procedures, rules and regulations.

  • Maintain strict confidentiality of sensitive data, records, files, conversations, etc.

  • Must be self-motivated and able to grasp new concepts quickly

For Consideration:

Please apply online at

Pharm-Olam, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ID: 2021-2942

External Company Name: Pharm-Olam International

Street: No. 15, KMJ Arcadia