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Job Information

Trinity Health Receptionist in Ankeny, Iowa

Employment Type:

Full time




  1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

  2. Answer phone calls and direct them appropriately.

  3. Schedule appointments according to office guideline.

  4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

  5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

  6. Prepare charts for patient appointments making sure all necessary information is complete.

  7. Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

  8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

  9. Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.

  10. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.

  11. Other duties as assigned by management.


Required Education (for CHI Leadership Job Levels from Supervisor through President) Click to select CHI Leadership Job Level & Required Education

Required Education for Staff Job Levels Must be 16 years of age.

Required Licensure and Certifications Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran