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UnityPoint Health Patient Financial Advocate-Outpatient Therapy Trail Point in Ankeny, Iowa

As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Demonstrates ability to effectively manage details by accurately completing registration, verifying payor coverage, processing orders/referrals, maintaining medical records and completing billing procedures. Creates a welcoming environment for persons served. Effectively manages positive relationships with referral sources and other members of the team.

Why UnityPoint Health?

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

-Communicates with referral sources and various service sites to coordinate care and provide a smooth transition for persons served.

-Creates and maintains an organized work environment.

-Records, files and maintains current information pertinent to the operation of the department and maintains medical record of persons served.

-Verifies benefits and coverage as assigned.

-Communicates coverage information with persons served.

-Maintains medical record and provides required documentation to payor to assure payment.

-Accurately completes billing procedures using appropriate IT systems and software.

-Exhibits an understanding of third party payor processes.

-Uses resources to improve productivity or delegate appropriately. Specifically, works with other clerical staff and volunteers to enhance services, use time wisely and improve teamwork.

-Uses payroll technology to complete processes in an accurate and timely manner as assigned.

EDUCATION: Ability to read, write, and speak fluent English, and be easily comprehended by others. High School graduate or GED equivalent. Completion of medical terminology course preferred. Other related education a plus.

EXPERIENCE: Two years billing, financial counselor, or health care related experience preferred. Must have working knowledge of Microsoft Office products and Outlook. Must be flexible to learn additional IT applications as assigned.

Requisition ID: 2023-126888

Street: 3625 N Ankeny Blvd

Name: 3020 UnityPoint Health Des Moines

Name: Physical Therapy- DMACC

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: M-F, 2-3 early days and 2-3 late days between 7 am to 530 pm. 40 hrs per week

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