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Mary Greeley Medical Center Patient Admissions Representative in Ames, Iowa

  • Position Summary

  • Under general supervision, performs pre-registration and registration of patients to obtain accurate demographic and insurance information, capture required signatures, provide explanation of processes and forms, and ensure all actions of the registration process are performed accurately and efficiently to support the financial stability of the organization. Answers incoming calls using a multi-line phone system in a professional manner providing a prompt response and accurate call routing to support a patient centered care organization.

  • Position Responsibilities

  • Unit Specific Position Responsibilities

  • Acts a patient liaison upon arrival to the medical center exercising courtesy and respect in speaking with patients, families, and others to positively promote the patient’s experience.

  • Efficiently arrives and admits patients in the system, applying patient identification armbands, and ensuring accuracy of information. Assist patients and visitors in navigating throughout the hospital facility.

  • Completes accurate registrations by verifying and updating patient demographics, guarantor information, and insurance information to ensure accurate information for hospital records and timely reimbursement.

  • Explains and obtains all required patient signatures on the Consent for Admission, HIPAA Privacy Notice, Release of Information, Medicare Important Message (IM), MOON, and completes Medicare Secondary Payer Questionnaire (MSPQ).

  • Offers copies of Patient Rights and Responsibilities, Privacy Notices, Financial Assistance and billing information to all patients and scans appropriate documents to the patient’s documents table.

  • Verifies insurance eligibility and benefits, confirming correct payor and plan has been entered, for all plans associated with the patient through e-verification, insurance websites, and/or by phone.

  • Confirms worker’s compensation cases with employers and secures appropriate billing information.

  • Ensures all workqueues related to pre-registration and registration errors are monitored and addressed daily to ensure all elements of the accounts are secured for success of the revenue cycle.

  • Accurately and precisely documents actions performed on accounts including but not limited to demographic updates, insurance information, signatures obtained, information provided, and other information as appropriate to maintain thorough record of events and information.

  • Operates switchboard to properly accept, triage, and route all incoming calls with accuracy and pages staff and providers on-call documenting actions and information.

  • Provides directory assistance by recognizing names, departments, and numbers in the hospital and clinic, asking clarifying questions to ensure correct transfers.

  • Monitors and assists with the On-Call Schedule for multiple services and specialties. Maintains records of current on-call staff, communicating with the appropriate departments when changes are made.

  • Enters Footprint tickets for after-hours IT and CAS urgent issues and serves as the after-hours operator for Home Health, Hospice, and Home Medical Equipment

  • Responds to all alarms by notifying appropriate personnel in an expedient manner.

  • Responsible for paging overhead facility, security, and medical alerts clearly, articulately, and according to policies and procedures.

  • Works collaboratively with all hospital departments providing professional and courteous service in all interactions.

  • Receives and reviews correspondence for procedure authorization and scans to appropriate patient medical records.

  • Exercises judgment in sensitive situations and to maintain a high level of confidentiality.

  • Functions independently within a team setting to prioritize and organize work to ensure effective and efficient completion.

  • Reports any observed or suspected deviation from medical center policies or from Medicare, Medicaid, or other insurance regulations immediately to the department Manager, Director, or the medical center’s Compliance Officer.

  • Reports any concerns regarding patient care grievances to the Manager or Director.

  • Displays responsiveness and flexibility to adapt to changes in work environment and modify approaches or methods to best fit the situation.

  • Demonstrates effective interpersonal skills to work with others to resolve account issues and ensure a high degree of customer satisfaction.

  • Participates in staffing meetings, staff development, and training.

  • Performs other duties and responsibilities as assigned.

  • Qualifications, Knowledge & Experience

  • Required Qualifications (Including any licensure, certification, education):

  • Organizational Requirements:

  • De-escalation training prior to performing direct patient care or within 90 days of hire

  • All clinical night staff routinely working between the hours of 2300-0700 that work in Acute Rehab, Med Tele, Med Surg, Birthways, PEDS, NICU, and Oncology AND all clinical staff that work in Nursing Support Team, Behavioral Health, ED, ICCU, and House Managers will be required to take the combative patient response team training within 90 days of hire and must maintain throughout employment. Individuals less than 18 years old are excluded.

  • Maintain stroke education per regulatory requirements.

  • Preferred Qualifications:

  • NAHAM Certified Healthcare Access Associate

  • Associates degree in healthcare related area of study

  • 1 year Admitting/Registration or equivalent healthcare experience

  • Required Knowledge, Skills & Experience:

  • Computer proficiency

  • Internet usage skills

  • Knowledge of Microsoft related programs such as Word, Excel, Outlook, and Teams

  • Excellent customer service skills

  • Analyze and interpret information to make decisions within scope of job functions with minimal supervision.

  • Excellent written, verbal, and interpersonal communication skills.

  • Ability to multitask and maintain strong attention to detail.

  • Professional demeanor with strong administrative skills

  • Preferred Knowledge, Skills & Experience:

  • Understanding and knowledge of medical terminology

  • General knowledge of third party payers

  • System experience – Epic, OnBase, Elavon

  • Knowledge of multi-line switchboard

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